Job overview

South Shropshire Mental Health Service is looking to recruit a part time support worker to support our Assessment and Duty Team.  The team spans over two bases Ludlow and Bridgnorth and the successful applicant will be able to choose which base may best suit their work/life balance.  Some remote working may also be possible once fully trained and competent in the role. 

The role will involve working alongside clinicians in the Duty and Assessment team answering calls to service users, offering practical help and support in accordance with their care plan, gathering information regarding people's needs to help in the triage of assessments, make appointments for the Assessment team, Support clinical staff on visits for people with more urgent needs as a second staff member, make routine calls to people on wait lists to help check in on their welfare and wellbeing. 

Main duties of the job

·       Establish and maintain relationships with service users, relative/carers and colleagues

·       Deliver agreed therapeutic interventions, in accordance with the care plan, either via telephone or face to face under the supervision of qualified clinicians.

·       Support Qualified clinicians with face to face visits at clients homes.

·       Regularly support service-users to access a range of activities and services to maintain their independence and promote their recovery.

·       At all times ensure that own actions support the equality, diversity, rights and responsibilities of individuals and promote independence.

·       Regularly reports and effectively communicates service users health status and care aims in care records and verbal reports to care coordinators and other members of the multi-disciplinary team.

·       Have an awareness of community resources appropriate for the service user to access

·       Involvement in the review of risk, communicating any changes to the Team Clinicians 

·       Work with other Trust services to promote seamless service user focused care, admission, transfer and discharge on identified care pathways.

·       At all times work within agreed and established Trust policy and operational procedures.

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

 Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.