Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for an Administrative Assistant to join our Adult Mental Health Services based in Severn Fields Health Village, Shrewsbury. The Service offers mental health care and treatment across a variety of different age ranges and presentation.  The role is fixed term for 10 months and would require you to work 37.5 hours per week (Monday to Friday 9.00am to 5.00pm). You would predominantly be based in Severn Fields, although you may be required to travel to work in other Trust locations to meet service need. 

In the role you will be working as part of a team along with Administrative Assistants and Medical and Clinical Administrators.  You will be expected to be able to use your own initiative and judgement, although you will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams. The administration offices are busy, and the role is challenging but it is also rewarding. 

Main duties of the job

• To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
• Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
• To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.
• Handle incoming and outgoing telephone calls in a polite and efficient manner.  Receive and deal with telephone enquiries referring telephone queries to a more senior colleague where appropriate.  Taking accurate messages and passing them to the appropriate person in a timely manner.
• Type a range of documents including emailed requests, copy typing and audio transcription (via T-Pro digital dictation system) generated by the mental health pathway teams. 
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.
• Regular data entry and booking of appointments for service users on the clinical patient administration system, RiO. 
• Take / transcribe minutes as required and at the request of the Admin Support Supervisor and/or Admin Team Leader.
• To work predominantly from a base, although travel to work in other Trust locations within the locality will be required to meet service need. 

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

 Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.