Job summary
- Main area
- Substance misuse
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 15.5 hours per week
- Job ref
- 301-IT-26-7712168-A
- Employer
- Midlands Partnership University NHS Foundation Trust - Inclusion Services
- Employer type
- NHS
- Site
- Severn Fields Health Village
- Town
- Shrewsbury
- Salary
- £24,465 per annum, pro rata
- Salary period
- Yearly
- Closing
- 08/04/2026 23:59
Employer heading
Receptionist
NHS AfC: Band 2
Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
An exciting opportunity has arisen; for a Band 2 Receptionist role at our Shrewsbury Sexual Health services. This role is part time hours, 15 hours a week.
The post holder will support service users to access all aspects of the provision available from the Integrated Sexual Health Service, as well as providing support to the Customer Services Supervisor regarding customer service for service users.
The post holder will maintain patient/client records in accordance with Information Management policies, updating/amending demographics and clinic details on the Inform system where necessary. Paper clinical records may need to be prepared, retrieved and filed for some services and ensuring compliance on filing, retention and destruction, including scanning and archiving as appropriate
Main duties of the job
The main priority of this position is providing a full range of customer service duties including, meeting and greeting service users, booking appointments, taking phone calls and messages and inputting data onto, or to cleanse data from, the Inform system or any other system as required.
Working for our organisation
Detailed job description and main responsibilities
Please see the attached job description for the full list of duties and responsibilities, a summary is below:
- Providing a full range of customer service duties
- To provide a first point of contact for all service users and carers
- Meet and greet service users and supporting their access to the self-managed care options
- Providing a telephone service to all service users, book appointments using the Inform EPR system and signposting to other spokes and services
- Taking other phone calls, as appropriate, accurately recording messages and ensuring they are passed on appropriately
- To support the closure of clinical venues (with nursing staff), if working at a clinic location as necessary
- To provide general administrative support to the ISH Service as directed by the Service Support Manager
Person specification
Qualifications
Essential criteria
- NVQ Level 2 in Customer Service or equivalent qualification or equivalent knowledge gained through relevant experience
Experience
Essential criteria
- Experience of using computer based information systems in an office environment
- Previous experience of working with the public both on a face to face basis and over the telephone
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lorraine Goodman
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 07976 580457
- Additional information
- If you would like to know more and find out whether joining our dedicated team is for you then please get in touch with Lorraine Goodman as we would love to hear from you.**** We do not accept CVs. Applications will only be considered if made via the website.********This vacancy may close early if a sufficient number of applications are received.****
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