Job summary
- Main area
- ICT
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 301-ZR-26-7873874
- Employer
- Midlands Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- Lawton House
- Town
- Stoke on Trent
- Salary
- £24,937 - £26,598 No additional details
- Salary period
- Yearly
- Closing
- 14/04/2026 23:59
Employer heading
2nd Line Technician
NHS AfC: Band 3
Job overview
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
- North Staffordshire Combined Healthcare NHS Trust
- Midlands Partnership University NHS Foundation Trust
- University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership NHS Foundation Trust. We provide a portfolio of IT services to NHS organisations across the Staffordshire and Shropshire health economy.
We are looking to recruit an enthusiastic individual to work in our 2nd Line Support Team, based at Lawton House in Trentham. This post is responsible for the management, investigation and resolution of a range of IM&T issues within the local health economy. The post will primarily provide 2nd line technical support for desktop infrastructure, software application and related technologies.
Main duties of the job
Please be aware that a valid full UK driving license is required for this role.
- Installation, configuration and maintenance of desktop PCs, printers, IP telephones and associated peripherals and software packages.
- Take responsibility for the installation and maintenance of expensive IT equipment, especially during transportation between sites.
- Take responsibility for the security of equipment held by the role and its safe use.
- Test hardware and software using agreed procedures and diagnostic tools
- Analysis, problem solving and fault resolution of PCs and peripherals. This also involves raising warranty support calls with external suppliers when required.
- Updating the service desk system for calls that have been assigned to the post holder, ensuring calls are monitored and completed within our Service Level Agreements.
- Communication with Users and/or Clients in a non-technical manor, in order to correctly understand the problems / issues to assist with a quick accurate solution.
- Participate in the modification of team procedures to ensure a consistent and accurate team approach.
Working for our organisation
At MPFT we pride ourselves on staff wellbeing and development and can we offer you:
- Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
- Counselling support and lifestyle information with advice on a variety of personal matters
- “In our Gift” providing a platform for your voice to be heard to inform change
- The opportunity to purchase additional annual leave
- Opportunities for flexible working (depending on the role)
- Career development opportunities and coaching plus access to in house training programs
- Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
- Child Care Vouchers Scheme
- Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
- NHS discounts available via the Blue Card and Red Guava schemes
Detailed job description and main responsibilities
Before applying for this varied and challenging role we encourage you to view the full job description and person specification.
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Person specification
Qualifications
Essential criteria
- Educated to A Level or equivalent in an IT related discipline.
- Have the appropriate level of knowledge, skills and experience to achieve in post the Foundation Certificate in ITIL Service Management.
- Formal Customer Service Training.
Desirable criteria
- Degree in an IT related subject.
- Intermediate Certificate ITIL Service Management (Service Operation) or equivalent level of knowledge, skills and experience.
- A+IT Qualification.
Other Job Requirements
Essential criteria
- To be mobile across all Geographical areas supported by S&SHIS (mainly but not restricted to Staffordshire and Shropshire).
- Vehicle driver (S&SHIS supplied where available).
Experience
Essential criteria
- Experience of working in a Service Desk/IT Support role.
- Experience of working with current Microsoft Operating systems.
- Experience of supporting current Microsoft desktop applications.
- Capable of working as a self-motivated employee yet also able to work as a team and support colleagues when necessary.
- Be confident and self-reliant with excellent customer service and industrial relations skills including tact.
- Able to accept and carry out challenging assignments outside the range of normal duties with a positive attitude.
- Able to investigate, analyse, and solve problems of a technical nature.
- Able to record data accurately.
- Excellent written and verbal communication skills.
- Good organisational skills.
- Able to liaise with staff at all levels of the organisation and partner organisations when necessary.
- Good knowledge of and confident use of Microsoft desktop operating systems and applications.
Desirable criteria
- Experience in Healthcare IT.
- Experience in Hardware Support / supply role.
- Experience of working in a Microsoft based technical support role.
- Advance computer literacy in Microsoft Office (Excel, Access, Word, Outlook and PowerPoint) and other software.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Martyn Ball
- Job title
- 2nd Line Service Manager
- Email address
- [email protected]
- Telephone number
- 01782 652092
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