Job overview

Please note, we are unable to provide sponsorship for this role due to the required Skill Level and salary threshold.

We are looking to appoint an enthusiastic, efficient and motivated individual to join our extremely busy administration team. You will be responsible for welcoming patients/visitors to The Heart & Lung Department and ensuring all cardiac investigations are logged/booked according to National Targets.  

You must have the ability to work well under pressure to meet deadlines as well as the ability to work as a team player.  Competent computer skills are essential and a cheerful, flexible approach to the workload is necessary. This is a busy role which will involve multi-tasking with ever-changing priorities.

You will work alongside the existing administrative and management team.   A good understanding of Reception, managing clinics and National Targets is required.   

This post is ideal for an individual with a strong administrative background who thrives in a team environment and has good organisational skills with a high level of computer literacy. They should also have good communication and prioritisation skills. The successful candidate will also need to be able to work on their own initiative.

Main duties of the job

Logging and booking diagnostic tests.

Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.

Working on Reception, greeting and booking patients into the department.  Dealing with all queries,  completing outcomes, taking telephone calls.

Dealing with all patient telephone queries. 

For further details / informal visits contact: Alana Horne

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.  We serve around three million people and we're highly regarded for our facilities,  teaching and research.  The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.  Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.  

We are the specialist centre for major trauma for the North Midlands and North Wales.  We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential.  Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the  best people come to learn, work and research.  

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application