Job summary
- Main area
- Clinical Neurophysiology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (Thursday and Friday)
- Job ref
- 205-7893927
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- Royal Stoke Hospital
- Town
- Stoke on Trent
- Salary
- £25,272 Pro rata
- Salary period
- Yearly
- Closing
- 24/04/2026 23:59
Employer heading
Clinical Support Worker
Band 2
Job overview
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The role of the Band 2 Clinical Support Worker post is flexible, and the post holder will, therefore, be required to provide support over a wide range of service/functions. It is a requirement for staff to occasionally work variable hours within agreed limits. The post holder will be required to work according to locally agreed Code of Conduct for Clinical Support Workers.
Main duties of the job
- Act as a chaperone supporting patients undergoing examinations or procedures.
- Communicate and report any changes or information relating to the patient to the Consultant Neurophysiologist or Physiologist.
- Communicate appropriately with patients and visitors to the Neurophysiology Department. Always portraying a professional respectful manner.
- To receive patients, visitors and staff in a calm, friendly and efficient manner
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
- Exchanges information with patients using reassurance, tact and empathy.
- Overcome barriers to understanding for example patients with physical or mental disabilities.
- The post holder will be required to undertake as appropriate any training packages relevant to the healthcare setting and on-going training as determined by the Trust and their line manager.
- For all new Clinical Support Workers, it is mandatory that they complete the Care Certificate within 12 weeks off issue.
- All Clinical Support Workers are required to complete both Corporate and Care Coach Induction within their first week of employment.
- The post holder will work towards completion of a vocational qualification in care as agreed in their PDR.
- Have a duty to respond and report patient’s condition in a timely manner. This will include judgements involving facts.
- Hold basic keyboard skills.
- Dexterity to undertake nursing care procedures as appropriate.
- Under direct or non-direct supervision of a Consultant Neurophysiologist or Physiologist as deemed appropriate will assist with all aspects of essential patient care.
- Provision of personal care to patients.
- Respect patient privacy and dignity at all times.
- Prepare equipment for medical and scientific staff for procedures.
- Assist medical and scientific staff with procedures as required.
- Act as a chaperone supporting patients undergoing examinations or procedures.
- Escort patients to other areas of the Trust as directed by the Consultant Neurophysiologist or Physiologist.
- Follows policies and may participate in discussion on proposed changes to procedures.
- Demonstrates safe working practices in the use of equipment in the clinical area via completion of mandatory training.
- Engages with individual training programs and local protocols, checks and cleans equipment.
- Under the direction and supervision of the Head of Department order stocks and supplies and ensure they are stored appropriately.
- Demonstrates their own duties to new starters and bank / agency staff.
- Adheres to Trust Standards of Dress policy.
- Completion of relevant patient documentation under direct or non-direct supervision of a Consultant Neurophysiologist or Physiologist as deemed appropriate.
- Maintenance of computer and manual information systems.
- To request case notes and provide a tracing service.
- Occasionally participates in audits, surveys, research and development activities.
- Will have a delegated workload within the remit of their capabilities.
- Turns, manoeuvrers patients for toileting, and bathing using appropriate aids.
- Concentrates on personal care duties and can follow a routine.
- Care of terminally ill patients and supports in the event of a patient death.
- The post holder may be exposed to bodily fluids.
Person specification
Qualifications
Essential criteria
- Evidence of good numeracy and literacy
- Minimum 6 months care experience
Desirable criteria
- Ability to cover a variety of shifts
- Care Certificate (This is mandatory to undertake in the first 12 weeks of employment commencing)
Knowledge, Skills, Training and Experience
Essential criteria
- Experience in an Acute Hospital Setting
- Can describe the nursing care required by patient
- Can demonstrate the need to report changes in patients’ condition to the Consultant or Healthcare Scientists
- Effective communication skills
- Demonstration of a willingness to learn and develop
- Understanding of the basic care needs by Clinical Support Workers
Personal Qualities
Essential criteria
- Able to use own initiative
- Ability to work as part of a team
- Reliability
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sara Doherty
- Job title
- Operational Service Manager
- Email address
- [email protected]
- Telephone number
- 01782 675303
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