Job overview

The Contract Performance Manager (Data & Technical Services) will be responsible for the management of the performance associated with the following contracts and services to the Trusts:

• PACS and MES – provided by Siemens through a PFI contract with Health Care Support (North Staffordshire) Ltd (HSNS – the PFI contract holder)

The PACS, MES and Data & Technical Services are included in the Project Agreement (PA or contract) between the University Hospital of North Midlands NHS Trust (UHNM) and Midlands Partnership NHS Foundation Trust and Healthcare Support (North Staffordshire) Ltd (HSNS).  As a result, this post currently spans across the Royal University Hospital and Haywood Hospital Sites.  

The Contract Performance Manager will support the Head of CPM in ensuring that HSNS, through its sub-contractors Siemens and provide MES and PACS services to the requirements of both Trusts as embodied in the PA. 

In particular, the Contract Performance Manager will be expected to monitor and manage the performance of the PFI service contracts including PACS, MES, Data Services to meet the needs of the Trust in ensuring that all contractual requirements are met and will act as the interface between PFI suppliers, IM&T and Clinical Divisions managing the dependencies our PFI suppliers will continue to have on our data network and communications services. 

Main duties of the job

Keys task areas

Responsible for controlling the lifecycle programming of works in line with the PFI contract requirements.

Monitoring the performance of Siemens and Data & Technical services in delivering the services in accordance with a range of service specifications and contractual commitments. 

Review and audit information as required, to validate performance reports including analysing complex data and facts, and interpreting/comparing a range of options and outcomes.

 Develop and maintain good working relationships with the Trust users of the services, service providers, management teams and Project Co. Ensure effective and constructive communications that positively contribute to a collaborative care provision.

Act as the point of contact and manage operational problems/issues between the service provider and the key departments.

Reflect and promote the advancements in technology in particular AI supporting our hard, soft, MES & PACS services in driving improved performance and improving productivity and cost efficiency. 

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. 

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.