Job summary
- Main area
- Endoscopy waiting list
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 - 7 days service hours 8-8)
- Job ref
- 205-5129193
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- Royal Stoke Hospital
- Town
- Stoke on Trent
- Salary
- £21,730 - £23,177 pa pro rata
- Salary period
- Yearly
- Closing
- 29/03/2023 23:59
- Interview date
- 04/04/2023
Employer heading
Endoscopy Waiting list Officer
Band 3
Job overview
The Endoscopy Directorate is looking for a flexible, hardworking and enthusiastic individual willing to become a member of an industrious team providing a front line service to patients and staff.
The successful applicants will be working in a challenging environment requiring a high level of flexibility which may involve some evening and weekend working. Excellent communication skills and the ability to work accurately and efficiently under pressure and tight time constraints are required. You must be able to manage your own workload whilst having the ability to work as part of a team. You will be required to show empathy, and have a caring and pleasant approach to the role.
Main duties of the job
The Endoscopy Directorate is looking for a flexible, hardworking and enthusiastic individual willing to become a member of an industrious team providing a front line service to patients and staff.
The successful applicants will be working in a challenging environment requiring a high level of flexibility which will involve some evening and weekend working. Excellent communication skills and the ability to work accurately and efficiently under pressure and tight time constraints are required. You must be able to manage your own workload whilst having the ability to work as part of a team. You will be required to show empathy, and have a caring and pleasant approach to the role.
The role involves working to support the department to achieve our targets which are list utilisation, waiting lists management, 2ww, Routine/urgent diagnostics, planned and surveillance targets.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.
Detailed job description and main responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person specification
Education and qualifications
Essential criteria
- Formal clerical or administrative qualification
Desirable criteria
- NVQ Business studies or equivalent
Experience
Essential criteria
- Experience in a customer service environment
- Ability to work as part of a team
- Previous NHS experience
- Has the aptitude to investigate queries, taking action if appropriate
- Demonstrates how to communicate with a range of people using telephone, email or face-to-face
Desirable criteria
- Experience of operating outpatient systems and procedures
- Experience using a range of IT systems
- Knowledge of Medway, e-referral, Word & Excel
- Supervisory – team leader experience
Skills, ability and knowledge
Essential criteria
- Excellent communication skills, both verbal and written
- Accurate repetitive computer / data input skills
- Knowledge of Data Quality
- Ability to work in a high pressured environment and meet deadlines.
- To have a basic knowledge of RTT (Referral to Treatment) ** further training will being given
Desirable criteria
- Knowledge of Choose & Book system
- Knowledge of order comms and referrals received into department
- To have knowledge of waiting list and managing them.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Naomi Goodwin
- Job title
- Endoscopy Waiting List Manager
- Email address
- naomi.goodwin@uhnm.nhs.uk
- Telephone number
- 01782 676531
- Additional information
For any enquiries please contact;
Naomi Goodwin - Endoscopy Waiting List Manager
Katie Waldron - Endoscopy Waiting List Deputy Manager
Robert Kewish - Endoscopy Waiting List Deputy Manager
Telephone Number:- 01782 671607
List jobs with University Hospitals of North Midlands NHS Trust in Administrative Services or all sectors