Job summary
- Main area
- Receptionist
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 205-7338814
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- Royal Stoke & County Hospital
- Town
- Stoke on Trent
- Salary
- £24,169 pa
- Salary period
- Yearly
- Closing
- 24/08/2025 23:59
Employer heading
Receptionist
Band 2
Job overview
Providing first point of contact within Antenatal Clinic for patients, relatives and visitors who are atttending clinic and scan appointments within Antenatal Clinic, this including telephone enquiries.
Providing administrative support to the midwifery team in the smooth running of the outpatient antenatal clinics.
Ensuring administrative tasks associated with patient care are completed in a timely manner.
Main duties of the job
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To provide an efficient and effective Reception service to the Women’s Health Centre
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Greeting visitors, patients and relatives, and dealing with them in a friendly and courteous manner.
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To assist with booking out-patient appointments in a timely manner.
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To ensure that all patients details are kept up to date and any anomalies rectified.
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To ensure that all patient attendances are accurately recorded on CareFlow
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To make and receive telephone calls, handling enquires competently and sensitively, taking clear messages, recognises urgencies and passing the messages on appropriately.
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To organise and arrange the copying and collation of materials.
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To locate correspondence to send to clinic as and when requested.
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To understand and comply with all Department and Trust Procedures and Policies.
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To undertake any further duties as required by the Antenatal Clinic Manager
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To ensure outgoing mail is dispatched efficiently and in a timely manner.
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To take responsibility for ensuring the maintenance of equipment used. To report any faults and defects to the appropriate provider/line manager
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To make appointments within acceptable timescales.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
Mainly based in ANC Royal Stoke, but will be required to attend County hospital for cross site working.
Please see attached JD for further details
Person specification
Qualifications
Essential criteria
- Maths and English GCSE or equivalent
Desirable criteria
- NVQ Level 2 Business Admin
Experience
Essential criteria
- Previous reception experience
- Able to use Microsoft office
- Knowledge of patient administration and other related systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Charlotte Bickerton
- Job title
- Antenatal Clinic Manager
- Email address
- [email protected]
- Telephone number
- 01782 672180
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