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Job summary

Main area
Support Services Assistant
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 18 hours per week (To be worked over a 7 day period.)
Job ref
232-SPL-7880884
Employer
North Staffordshire Combined Healthcare NHS Trust
Employer type
NHS
Site
Darwin Centre
Town
Stoke-on-Trent
Salary
£24,465 per annum
Salary period
Yearly
Closing
07/04/2026 23:59

Employer heading

North Staffordshire Combined Healthcare NHS Trust logo

Support Services Assistant

NHS AfC: Band 2

Job overview

Support Services Assistant - Band 2 - Part Time 18.5 hours per week (worked over a 7 day period) 

An exciting opportunity has arisen for a motivated and enthusiastic person to work at the Darwin Unit.

To cover 7 days per week

As a Support Service Assistant, you will be expected to maintain a clean and hygienic environment for patients, visitors and staff in line with the National Standards of Cleanliness.

You will be responsible on a day-to-day basis to provide a full Cook Service.

You must also have:

  • Good interpersonal skills with other staff, Trust employees and patients
  • Ability to adhere to standards and procedures
  • Ability to accept, organise and prioritise instructions
  • Ability to work on their own initiative and as part of a team
  • Flexible approach to working hours and schedules

Provide cover during annual leave, sickness and absence which will include week ends and bank holidays.

Previous cooking/domestic experience will be beneficial but there are no formal qualifications required for this post as you will be trained by our in-house supervisory team in the use of equipment and COSHH

NOTE:  This role is not eligible for sponsorship

Main duties of the job

To work as part of a team to provide cleaning and catering services in order to enhance the quality of the patient and staff environment on a regular and ongoing basis.  Also to ensure that at all times quality standards are maintained in relation to the cleanliness and food provision and that legal requirements are met regarding the food service.

Working for our organisation

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working. 

We are committed to the Greener NHS national ambition to becoming the world’s first ‘carbon net zero’ national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.  

 The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply. 

Detailed job description and main responsibilities

Communication

·         To communicate on a daily basis with patients, staff, visitors, general public and report problems to the Support Services Supervisor, Department / Service Lead

·         To be friendly, courteous and helpful to clients, visitors, staff and the general public, challenging discrimination, promoting equality.

·         To ensure that patients, their relatives and carers are treated with dignity and respect.

 Analytical and Judgemental Skills/ Freedom to Act

·         To follow established procedures and schedule of work.

·         To seek advice from Support Services Supervisor or Department / Service Lead as necessary.

·         To comply with the requirements of Food Hygiene, Health & Safety legislation and the Trust’s Food Safety policy as necessary.

·         To be responsible for the cleaning provision to client areas and offices with the premise in accordance with work schedules and activity within the area. 

·         To comply with the National Standards of Cleanliness, Health & Safety legislation and COSHH regulations and Trust policies as applicable to the job.

 Planning and Organisational Skills

·         To have a responsibility for liaising with, Support Services Supervisor, Department / Service Lead to organise work.

 Physical Skills

·         To ensure that  the general cleaning in the premise is undertaken in accordance with the agreed work schedule

·         To ensure that domestic, clinical, and mixed recycling waste is correctly bagged and placed in the appropriate disposal areas in accordance with services within the premise

·         To ensure that all stocks are stored correctly.

·         Ensure all areas are clean and tidy, particularly prior to and following mealtime service

·         To be responsible for the cleanliness of the kitchen and serving area, including crockery, cutlery, kitchen utensils and food trolley in accordance with services within the premise

·         Ensure all areas are clean and tidy, particularly prior to and following meal times as necessary.

·         To carry out specialist cleaning procedures in response to any infection control outbreak; new builds; refurbishments

 Responsibility for Patients

·         Provide food and beverage service to clients as required

·         Prepare the dining room environment as required

·         Regenerate frozen / chilled food as required

·         Plate and serve food attractively as required

·         Responsible for providing a clean safe environment

Person specification

Qualifications

Essential criteria
  • Able to demonstrate Basic Health & Safety / COSHH Training

Qualifications

Essential criteria
  • GCSE level numeracy / literacy or can demonstrate same

Experience

Essential criteria
  • Experience of prioritising own workload

Employer certification / accreditation badges

Committed to being an Inclusive EmployerVeteran AwareApprenticeships logoNo smoking policyDisability confident employerCare quality commission - OutstandingFoster FriendlyStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lucy McFadyen
Job title
Ward Manager
Email address
[email protected]
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