Job overview

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship.

We are looking for an enthusiastic, motivated individual with strong organisation and interpersonal skills to come and work with the Audiology secretarial team as an Administration Assistant.

You will work closely with the administrative and clinical team, supporting the work of the department in the provision of an efficient and effective office service.

Candidates should possess a professional attitude to their work and have the ability to work flexibly is a busy environment. You ideally with have experience of working as an administrator/receptionist and are familiar with secretarial and administrative processes and practices.

Main duties of the job

Main duties of the role include:

• Answering telephone queries
• Making appointments
• Typing letters
• Dealing with patient queries
• Scanning and logging referrals
• Monitoring the generic Audiology inbox

You will be required to work as part of a team as well as being able to use your initiative and priorities your workload to meet deadlines. We are looking for someone who is able to be flexible with their working hours.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. 

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.