Job overview

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

The post holder will be part of a team responsible for providing IT support for Microsoft Office 365, One consultation & Microsoft teams.

They will be the first line of support for faults and queries relating to these systems, escalating issues as required to the Senior Operational Service Manager, Systems & Data Managers, ICT Service desk and third-party technical support as relevant.

Daily system housekeeping and administration will also be part of the role.

Main duties of the job

• Daily communications with all levels of Directorate staff including clinicians, nurses, technical, management and administrative grades.  To provide first line support and advice to the user community on the use and operation of Microsoft Teams and Attend Anywhere
• Represent the department to all users in a polite and helpful manner either noting requirements to be passed to the appropriate IM&T Service Delivery team members or dealing with requests as appropriate.
• Collaborative teamwork with IM&T suppliers and other IT Support staff.
• Integrated approach to IM&T Systems across a wide geographic area.
• To maintain a good working knowledge of Microsoft Teams, Attend Anywhere systems, Hospify and Care flow connect software.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. 

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.