Job summary
- Main area
- Urology
- Grade
- Band 2
- Contract
- Fixed term: 3 months (Contract to end 03/07/2026)
- Hours
- Part time - 18 hours per week
- Job ref
- 205-7848901-A
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- Royal Stoke University Hospital
- Town
- Stoke-on-Trent
- Salary
- £25,272 per annum, pro rata
- Salary period
- Yearly
- Closing
- 16/04/2026 23:59
Employer heading
Administration Assistant
Band 2
Job overview
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
We are looking for an enthusiastic, motivated individual with strong organisation and interpersonal skills to come and work with the Urology secretarial team as an Administration Assistant.
You will work closely with the administrative and clinical team, supporting the work of the department in the provision of an efficient and effective office service.
Main duties of the job
Main duties of the role include:
- Answering telephone queries
- Making appointments
- Typing letters
- Dealing with patient queries
- Scanning and logging referrals
- Booking clinic appointments where required
- Monitoring the generic urology inbox
- Any other work as required
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
The post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day to day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader.
The post holder will be required to deal with internal and external telephone queries relating to general patient enquiries and queries pertaining to medical notes. The post holder will be required to locate and track case notes, process documents and notes of meetings and to support the specialty team in the delivery of inpatient waiting list management.
The post holder will be expected to maintain good working relationships and work as an effective team member, to ensure their own work is of a high standard and to share the day to day workload of the specialty team.
The post holder will follow office, departmental and secretarial practices to continually improve service delivery.
The post holder will be required to use a computer for a proportion of the day, have occasional indirect exposure to distressing or emotional circumstances and concentration would be required when on the telephone, inputting data and checking of work
Person specification
Qualifications
Essential criteria
- Good general education to include GCSE English and Maths or equivalent
Desirable criteria
- Educated to NVQ Level 2, OCR 2 or equivalent
Person specification
Essential criteria
- Able to use own initiative.
- Ability to work as part of a team.
- Ability to work in a demanding, pressurised environment
- Ability to work with confidential information
Knowledge, Skills and Training
Essential criteria
- Knowledge of Microsoft Office package
- Good communication skills
- Ability to work as part of a team
Desirable criteria
- Knowledge of the Hospital EPR system
- Previous experience in a clerical post
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Annika Bagley
- Job title
- Operational Services Manager
- Email address
- [email protected]
- Telephone number
- 01782 679703
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