Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn. 

We are offering an exciting opportunity for an Administrative Assistant to join our friendly admin team within Community Musculoskeletal (MSK) Services based in Tamworth and Lichfield.

Our team are integral to the effectiveness of the service and work in a busy environment with constant demand for appointments and supporting our clinical staff but you will be working with a great team of people who will support you along the way.

You will be responsible for providing administrative support to the MSK Lichfield and Tamworth and have excellent interpersonal and communication skills including telephone, email and face to face. You will be highly organised with the ability to follow processes and procedures, manage your own time, keeping to schedule and deadlines and be able to work well as part of a dynamic team.

The role is for 18 hours per week. Tues 1pm-4.30pm, Wed 10am-4.30pm, Thu 12.30pm-4.30pm, Fri 8am-12.30pm.

Based at Sir Robert Peel Hospital, Tamworth. There may be occasional travel to our site in Lichfield for the purpose of staff meetings.

Main duties of the job

As Administrative Assistant, you will have good organisational skills, be willing to take on/learn new skills and have the ability to show attention to details and accuracy. 

As part of this role, you will:

• Take calls, booking patient appointments & dealing with queries from patients, relatives, staff and other agencies.
• Updating clinical systems
• Supporting with waiting list management
• Stock management and equipment ordering.
• Support clinical services including scanning, filing, photocopying, creating and sending clinic letters and supporting projects and audits as required.
• Use of electronic patient records system for booking patients & use of Office 365 packages.
• Be part of the wider administration team in MSK Tamworth & Lichfield.
• Actively contribute to service improvement and be involved in patient engagement.

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

 Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.