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Job summary

Main area
.
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
  • Part time
  • Flexible working
35 hours per week
Job ref
179-7541858-I
Employer
West Suffolk NHS Foundation Trust
Employer type
NHS
Site
West Suffolk Hospital, Bury St Edmunds
Town
Bury St Edmunds
Salary
£31,049 - £37,796 Pro rata per annum
Salary period
Yearly
Closing
13/11/2025 23:59
West Suffolk NHS Foundation Trust logo

B4/5 Responsive Coordinator - Development Post

NHS AfC: Band 5

Job overview

Responsive Co-ordinator – Band 4-5 developmental post – Full time
 
An exciting opportunity has arisen for a responsive coordinator at the West Suffolk Hospital.  The post holder will work as part of an integrated team supporting the Discharge to Assess principles in collaboration with West Suffolk Foundation Trust, Integrated Neighbourhood Team and Suffolk County Council.
 
The successful post holder will provide the coordination of care services utilising an integrated approach that will enable a patient to be discharged smoothly from hospital into the community.
 
You will be responsible for organising the daily coordination and early identification of patients who will benefit from discharge under the Discharge to Assess principles working closely with Home First, acute and community multidisciplinary teams, social services and voluntary sector organisations.
 
You will need to undertake daily caseload management duties and provide person centred assessments as part of this role. You will need to be a well organised person with excellent communication skills and enjoy working as part of a team. This post covers weekend working as it is a 7 day service and you will need to have the ability to travel to all rural destinations.
 
You will have the benefits of being employed by the West Suffolk NHS Foundation Trust alongside working in a friendly and forward-thinking service. A well-developed appraisal system and structured support from senior staff is embedded in the organisation. Training and development are actively encouraged.

Main duties of the job

The key aspects of this role are 
 
1. Daily, review and coordinate the early identification of patients who will benefit from discharge under the Discharge to Assess principles, coordinating patients to go home and avoid admission hospital.
 
2. Be confident liaising with patients and their preferred contacts the patients meet the criteria for the responsive services and is safe to go home. This will involve using own clinical reasoning or joint decision making with system partners.
 
3. Undertake the daily management of the Support to Go Home team managing the daily caseload of the reablement support workers, and ensuring they have the right skills to provide a high-quality service, resolving problems escalated by the team, patients and their preferred contacts.
 
4. Establish good communication with all community assessment beds ensuring knowledge of bed capacity available at all times and trusted referrals in a timely manner.
 
If you have the necessary skills, experience, and qualities to help us put our patients first and develop others then please contact Jenny McCaughan Responsive Team Lead 01284 712934 

Working for our organisation

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

 

Join us. What will you #BeKnown for?

Detailed job description and main responsibilities

Please see  the full job description and person specification attached for more details on the job role.

Person specification

Education & Qualifications

Essential criteria
  • • Diploma or Degree in health or social care related subject or equivalent level of knowledge and experience.
  • • High level of literacy and numeracy
Desirable criteria
  • • Educated to a degree level
  • • Care certificate

Experience & Knowledge

Essential criteria
  • • Experience of working in the NHS/Public sector
  • • Experience of working with older people and those with dementia
  • • Knowledge of clinical conditions relating to ageing, such as falls, frailty, stroke, dementia
  • • Proven experience of leading and motivating teams
  • • Ability to offer professional guidance to staff
  • • Proven experience of planning, prioritising and organising in a busy working office environment.
  • • Experience of delivering a service to internal and external agencies.
  • • Ability to create an excellent learning environment
  • • Excellent IT skills and ability to input data
  • • Eighteen months working as a Responsive Coordinator Band 4 and completed competency post.
Desirable criteria
  • • Experience of working in a multidisciplinary environment
  • • Experience of working in a reablement environment
  • • Experience of electronic record keeping

Skills & Abilities

Essential criteria
  • • Knowledge and understanding of assessment and interventions relevant to the client group
  • • Able to work without direct supervision, within an agreed scope of practice
  • • Effective verbal and written communication skills combined with excellent interpersonal skills
  • • Knowledge of health and safety regulations and ability to assess and manage risk within the scope of the role
  • • Able to react appropriately to change and to work under pressure
  • • Demonstrates an understanding of confidentiality and data protection requirements in the workplace
  • • Demonstrates analytical skills to interpret complex information and identify issues and solutions and implication for team and division.
  • • Excellent time management
  • • Proven ability to problem solves and provide solutions
  • • Risk management
  • • Self-starter – able to manage own workload to ensure deadlines are met.
  • • Proven ability to manage personal resilience
Desirable criteria
  • • Sufficient knowledge of relevant policies and procedures to be able to quickly research and interpret solutions to issues and enquires.
  • • Change management skills necessary to facilitate change and implement process improvement within own service area.

Personal Qualities

Essential criteria
  • • Commitment to delivering consistently high standards of care and attention to detail
  • • Deal effectively with people issues and conflict within their team.
  • • Strong team player willing to share knowledge and expertise with others, both within their team and corporately.
  • • Good people management skills, able to lead teams effectively, interview, run performance appraisals, identify training needs, provide basic training and give feedback
  • • Maturity and confidence to work and challenge within a multidisciplinary team
  • • Demonstrates a positive attitude to change is flexible, committed and enthusiastic.
  • • Commitment to continuing personal and professional development
  • • Able to maintain a high level of concentration when dealing with frequent interruptions.

Other requirements

Essential criteria
  • • Willing to learn and apply systems and procedures used within the NHS and council.
Desirable criteria
  • • You will need to travel, so you must either hold a full, current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means.
NHS Pastoral Care Quality AwardDisability confident employerArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this advert may close early if we receive a high number of applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jenny McCaughan
Job title
Team Lead - Responsive Service
Email address
[email protected]
Telephone number
01284 712934

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