Job summary
- Main area
- IT
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 179-7188110-P
- Employer
- West Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- West Suffolk Hospital
- Town
- Bury St Edmunds
- Salary
- £38,682 - £46,580 per annum
- Salary period
- Yearly
- Closing
- 28/08/2025 23:59
Employer heading
Clinical Systems Specialist
NHS AfC: Band 6
Job overview
Do you want to play a key role in shaping how community services use digital tools to deliver outstanding care?
West Suffolk NHS Foundation Trust is looking for a Clinical Systems Specialist to join our friendly and supportive digital team. This is a great opportunity for an experienced SystmOne user or system specialist with a passion for digital transformation in healthcare.
In this role, you’ll support the day-to-day use of SystmOne, manage configuration changes, developments and optimisation. Working closely with clinical and operational teams, you’ll play a key part in ensuring our systems are user-friendly, safe, and support the delivery of high-quality care across our community and integrated services.
About You
We are looking for someone who:
• Has in-depth experience with SystmOne in a clinical or digital support role.
• Understands digital workflows and clinical system configuration in a healthcare setting.
• Is passionate about user-centred design and collaborative working.
• Can communicate effectively with both technical and non-technical stakeholders.
• Is proactive, organised, and committed to continuous improvement.
Main duties of the job
· To work within the Digital Transformation team, wider Digital Services department, and other key ICS wide stakeholders to develop, deploy, train, support and maintain community clinical system solutions.
· To develop and maintain the required skills and competencies of a clinical systems specialist including advanced knowledge of the SystmOne EPR, Care Identity Service (CIS) for RA position/workgroup management, RPA development, App development, and various other systems as required.
· To effectively monitor, manage and respond to service desk enquiries and communications received through various channels including a service mailbox, hornbill, and a telephony queue.
· To establish training requirements, design lesson plans, create training resources, and deliver tailored training sessions to individuals, groups, and services through a range of methods and to varied audiences.
· To provide specialist technical support for community clinical systems including issue identification and resolution.
· To develop and maintain strong relationships with clinical services and proactively identify where a digital solution could function as an enabler or facilitator of enhanced service delivery.
· To understand, inform, promote, and adhere to governance obligations and standards in the context of clinical systems.
Working for our organisation
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Detailed job description and main responsibilities
Please see full job description and person specification attached for more details on role and responsibilities.
Person specification
Education & Qualification
Essential criteria
- Postgraduate/diploma level or equivalent experience.
Desirable criteria
- Project management qualification e.g. PRINCE2
Experience & Knowledge
Essential criteria
- NHS digital services experience
- Establishing, monitoring and ensuring adherence to strategy, policy and quality standards that impact across the whole organisation.
- Knowledge of SystmOne
- Experience of planning, developing, testing, and implementing information systems.
- Delivering complex presentations to groups of people.
- Good understanding of IT systems.
- Good understanding of health care services in the community and wider Alliance organisations.
- Understanding of technical aspects of Information Security
- Experience of training delivery
- Experience of using MS Teams or equivalent platform to host meetings/training sessions
- Experience of using or managing a clinical system.
Desirable criteria
- Experience of developing Apps.
- Experience of RPA development.
- Knowledge of RA / RBAC processes.
- Experience of clinical systems training.
- Experience of working with DDaT suppliers.
- Experience of project management.
Skills & Abilities
Essential criteria
- Excellent planning & organisational skills.
- Excellent communication skills.
- Ability to plan own workload in a fast-moving environment with competing priorities and willingness to accept challenge.
- Ability to work under pressure and plan own workload and the wider service workstack within set timescales.
- Able to assimilate and act upon complex information.
- Clear written and verbal communication.
- Ability to present complex information to a variety of audiences.
- Skilled user of IT, including Microsoft office
- Able to work within a multi-professional team.
- Ability to engage and motivate others.
- Ability to interpret and adhere to local and national legislation, policy, and guidance.
Desirable criteria
- Excellent report writing and presentation skills.
Personal Qualities
Essential criteria
- Driven to actively contribute to the success, productivity, cohesiveness, and positive outlook of the Team.
- Able to manage conflicting priorities and manage time to meet ambitious deadlines in a dynamic and fast-moving environment.
- Self-motivated and able to work autonomously in a hybrid / remote environment.
- Keen to actively share knowledge and experience with others.
- Willingness to have a flexible approach to working hours/duties.
- Be able to travel to meet the needs of the service.
- Passion for developing high quality digital solutions for health & care services.
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Chris Barlow
- Job title
- Digital Health & Innovation Lead
- Email address
- [email protected]
List jobs with West Suffolk NHS Foundation Trust in Administrative Services or all sectors