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Job summary

Main area
Medical Secretary / PA
Grade
NHS AfC: Band 4
Contract
12 months (Fixed Term)
Hours
  • Part time
  • Flexible working
35 hours per week (Monday - Friday)
Job ref
179-7486756-M
Employer
West Suffolk NHS Foundation Trust
Employer type
NHS
Site
West Suffolk Hospital NHS Foundation Trust
Town
Bury St Edmunds
Salary
£27,485 - £30,162 Per annum, pro rata
Salary period
Yearly
Closing
19/10/2025 23:59

Employer heading

West Suffolk NHS Foundation Trust logo

Medical Secretary/PA - General Medicine

NHS AfC: Band 4

Job overview

Medical Secretary/PA  - Band 4 - 35 Hours per week - Fixed Term 12 months

An opportunity has arisen for a Medical Secretary/PA to work within the General Medicine  Department.  This post will be to support the Consultants and Nurses and to provide a high quality, efficient and effective administration and secretarial service.

 

You will be responsible for ensuring work is completed within strict timescales, supporting clinical & non-clinical activities. You will need to exercise your judgement and initiative based on experience and knowledge of arising problems and take appropriate action to resolve situations, including follow up of investigation results, ensuring that all results are presented to medical staff and subsequently actioned in a timely manner. You will have the ability to remain calm when working under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner with tact and diplomacy.  You will be able to communicate in a professional manner with patients, relatives, Trust staff and other departments and have a compassionate nature.

Please see job description and person specification for more information.  If you have the necessary skills, experience and qualities to help us to put patients first and wish to discuss this position further, please contact Lauralee Soderstrom on 01284 713785

 

Main duties of the job

Provide a comprehensive secretarial service to Medical Consultants and Team, including typing of letters, medical reports, filing, maintaining team diary, dealing with enquiries and arranging appointments. Work as a member of the  Department Team, supporting other team members as necessary and ensuring good communication channels are maintained.

Working for our organisation

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

 

Join us. What will you #BeKnown for?

Detailed job description and main responsibilities

Please see Job Description for full details of the Job Role and Person Specification. 

 

Certificate of sponsorship – For your information only

Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa

If you qualify for another type of visa or right to work, please ignore this information.

Person specification

Education and qualifications

Essential criteria
  • • Proven computer literacy
  • • Good standard of general education (including Maths and English GCSE or equivalent)
Desirable criteria
  • • RSA II or equivalent typing
  • • AMSPAR Certificate

Experience and knowledge

Essential criteria
  • • Previous experience as PA or secretary/administration experience
Desirable criteria
  • • Previous NHS or related environment
  • • Medical terminology
  • • Customer care experience

Skills and abilities

Essential criteria
  • • Accurate keyboard Skills
  • • Able to demonstrate skills that ensure tasks are completed accurately and within a given timeframe
Desirable criteria
  • • Audio typing
  • • Knowledge of the hospital administration system
  • • Understanding of databases
  • • Able to take minutes.

Personal qualities

Essential criteria
  • • Clear and precise communication skills
  • • Good telephone manner
  • • Able to work in a pressured environment
  • • Able to meet deadlines
  • • Good interpersonal skills
  • • Friendly and helpful manner
  • • Caring attitude
  • • Attention to detail
  • • Ability to work on own initiative or part of a team
  • • Flexible approach to working hours and duties
  • • Able to demonstrate an understanding of issues relating to confidentiality
  • • Proven record of good timekeeping and attendance
  • Team Player

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardDisability confident employerArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Lauralee Soderstrom
Job title
Team Leader
Email address
[email protected]
Telephone number
01284 713785
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