Job summary
- Main area
- Medical Secretary / PA
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (Fixed Term)
- Hours
- Part time
- Flexible working
- Job ref
- 179-7486756-M
- Employer
- West Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- West Suffolk Hospital NHS Foundation Trust
- Town
- Bury St Edmunds
- Salary
- £27,485 - £30,162 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 19/10/2025 23:59
Employer heading

Medical Secretary/PA - General Medicine
NHS AfC: Band 4
Job overview
Medical Secretary/PA - Band 4 - 35 Hours per week - Fixed Term 12 months
An opportunity has arisen for a Medical Secretary/PA to work within the General Medicine Department. This post will be to support the Consultants and Nurses and to provide a high quality, efficient and effective administration and secretarial service.
You will be responsible for ensuring work is completed within strict timescales, supporting clinical & non-clinical activities. You will need to exercise your judgement and initiative based on experience and knowledge of arising problems and take appropriate action to resolve situations, including follow up of investigation results, ensuring that all results are presented to medical staff and subsequently actioned in a timely manner. You will have the ability to remain calm when working under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner with tact and diplomacy. You will be able to communicate in a professional manner with patients, relatives, Trust staff and other departments and have a compassionate nature.
Please see job description and person specification for more information. If you have the necessary skills, experience and qualities to help us to put patients first and wish to discuss this position further, please contact Lauralee Soderstrom on 01284 713785
Main duties of the job
Provide a comprehensive secretarial service to Medical Consultants and Team, including typing of letters, medical reports, filing, maintaining team diary, dealing with enquiries and arranging appointments. Work as a member of the Department Team, supporting other team members as necessary and ensuring good communication channels are maintained.
Working for our organisation
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Detailed job description and main responsibilities
Please see Job Description for full details of the Job Role and Person Specification.
Certificate of sponsorship – For your information only
Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa
If you qualify for another type of visa or right to work, please ignore this information.
Person specification
Education and qualifications
Essential criteria
- • Proven computer literacy
- • Good standard of general education (including Maths and English GCSE or equivalent)
Desirable criteria
- • RSA II or equivalent typing
- • AMSPAR Certificate
Experience and knowledge
Essential criteria
- • Previous experience as PA or secretary/administration experience
Desirable criteria
- • Previous NHS or related environment
- • Medical terminology
- • Customer care experience
Skills and abilities
Essential criteria
- • Accurate keyboard Skills
- • Able to demonstrate skills that ensure tasks are completed accurately and within a given timeframe
Desirable criteria
- • Audio typing
- • Knowledge of the hospital administration system
- • Understanding of databases
- • Able to take minutes.
Personal qualities
Essential criteria
- • Clear and precise communication skills
- • Good telephone manner
- • Able to work in a pressured environment
- • Able to meet deadlines
- • Good interpersonal skills
- • Friendly and helpful manner
- • Caring attitude
- • Attention to detail
- • Ability to work on own initiative or part of a team
- • Flexible approach to working hours and duties
- • Able to demonstrate an understanding of issues relating to confidentiality
- • Proven record of good timekeeping and attendance
- Team Player
Documents to download
Further details / informal visits contact
- Name
- Lauralee Soderstrom
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 01284 713785
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