Job overview

We are looking to recruit a receptionist to assist with the smooth running of the Community Diagnostics Center (CDC) which opened in December 2024 and is located in the grounds of Newmarket Community Hospital.  The CDC has a CT scanner, MRI scanner, two X-ray rooms, three ultrasound rooms and cardiology and lung function.

 We are looking for someone to join our team of friendly receptionists.  Radiology receptionists are the first contact for the patient when they attend for their diagnostic imaging.  They will be responsible for the smooth running of the reception desk, assisting patients with the self check-in kiosks and helping patients as necessary as they transition though the unit.  The receptionists are able to handle queries from patients, relatives and NHS staff from other departments and the community. 

Our staff use CRIS (Radiology Information System) to attend patients, they are also proficient in using eCare and ICE.  The CDC admin team also require basic access to the Solus system for Cardiology patients.  They interact with clinicians and clerical staff from within the CDC, the radiology department at the West Suffolk Hospital and also the Trust and community. 

 This post requires you to be on site, remote working is not possible.  

The reception desk must be staffed from 8am to 8pm 7 days a week.  Staff will be on a rota to ensure fair coverage of the late and evening shifts.

Main duties of the job

Our receptionists welcome patients into the department and attend them on the computer systems.  Radiology receptionists have a good understanding of the types of examinations the patients are attending for and manage them accordingly.  They can deal with queries in a calm a professional manner.  Because they are the first contact the patient will have with the department they must be friendly and polite.

Working for our organisation

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?