Job overview

To deliver and maintain a professional reception and administration service to the Outpatient Department at Newmarket Community Hospital and to all users including patients, relatives, colleagues.

This role is for 17 hours per week a permanent role working for two days specifically Mondays and Fridays 08:00-17:00   

Main duties of the job

Provide a friendly and helpful front of house reception service by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff where appropriate.

Ensure patients are checked in in a timely manner, whilst completing all mandatory fields and update on eCare and EPIC accurately with the use of a Smart Card.

Ensure the active and effective use of the electronic hospital system, following the operational procedures laid down by the department.

Input information on Trust systems, ensuring actions are undertaken in 'real time' and all post-clinic administration is completed. 

Ensure all documentation relating to outpatient clinics are accurate and prepared in a timely manner.

Cover the patient phoneline service for Switqueue.

Ensure the Outpatient clinic area presents a clean, tidy, efficient, and professional image always.

Provide a high standard of general administrative support within Outpatient clinics.

Send relevant information in response to requests or queries received, in a prompt and timely manner, ensuring to update and maintain system records accordingly.

Work flexibly to provide cover for colleagues across the Outpatient department as required.

Fully engage in departmental meetings/ briefing, ensuring to provide relevant feedback to team members.

Working for our organisation

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.