Job overview

An exciting opportunity has arisen for a highly motivated and detail-oriented Clinical Admin Support Officer to join our dynamic Orthopaedic Clinical Admin team at Frimley Park Hospital.

This role is ideal for individuals who thrive in a fast-paced environment and possess strong organisational, interpersonal, and time management skills. You will play a key role in supporting Orthopaedic Consultants and their clinical teams, ensuring the smooth running of administrative processes and patient care coordination.

We are looking for candidates who have previous administrative experience, a keen eye for accuracy, and a positive, proactive attitude towards change. In this role, you’ll handle a diverse and complex workload, making it both challenging and rewarding.

If you are enthusiastic, adaptable, and ready to make a meaningful impact within the NHS, we would love to hear from you.

Main duties of the job

We are dedicated to providing high-quality healthcare. We are looking for a Administrative Support Officer to join our team. This role will support the department in managing administrative tasks, ensuring that operations run smoothly and assisting  in delivering excellent patient care.

Key Responsibilities:

• Plan and organise your work schedule effectively, utilizing appropriate planning tools and reporting any challenges in meeting deadlines promptly.
• Process requests from consultants for urgent correspondence, medico-legal reports, and any other ad-hoc documentation in line with Trust policies.
• Collect and organise necessary information to support your work activities, maintaining confidentiality in line with organisational procedures.
• Respond to queries from colleagues, GPs, and patients in a timely, courteous, and professional manner.
• Implement secure systems for storing resources, including computerised patient information, in line with best practices and Trust procedures.
• Scan and upload relevant medical documents into the Trust's Electronic Patient Record (EPR) system.
• Assist clinicians with sending letters through Epic, including managing incomplete patient information and adding necessary attachments.
• Ensure all phone calls are handled professionally and in a timely manner.
• Operate Epic and other IT systems efficiently to fulfil departmental requirements.
• Provide administrative support for the virtual fracture clinic and other departmental needs as required.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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