Trosolwg o'r swydd

The post holder will be responsible for booking outpatient appointments across the Trust’s sites. They will play an active role in the implementation and ongoing monitoring of both new and existing appointment systems, ensuring processes run smoothly and efficiently. The role will contribute to achieving Trust targets and service delivery standards.

Working in a fast-paced environment, the post holder will be expected to deliver a high standard of customer service to patients, as well as to both internal and external stakeholders. Strong communication skills, attention to detail, and the ability to prioritise effectively will be essential.

Prif ddyletswyddau'r swydd

• To ensure all phone calls are dealt with in a professional and timely manner
• To ensure all patients and visitors are treated with dignity, respect and empathy
• To deal with patients in a polite and respectful manner
• To support the Trust in delivering NHS targets
• To respond in a timely fashion to all administrative duties within the team
• To support the implementation of all new IT systems
• Assist and be pro-active in all modernisation projects
• To be multi-skilled in your working role
• To ensure strict confidentiality is maintained at all times
• To ensure demographics and daytime contact numbers are obtained
• To liaise with the team leader to provide a high quality empathetic service
• To adhere to the Trust values of being committed to excellence, working together and facing the future
• To attend specialty meetings for your lead specialty
• To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal

Gweithio i'n sefydliad

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties