Job overview

Are you an organised, people-focused professional with a passion for delivering exceptional customer service? We’re looking for a proactive and enthusiastic individual to join our team, supporting the smooth running of Plastics outpatient service across the Trust.

As a key member of our administrative team, you’ll be responsible for booking and coordinating outpatient appointments across multiple sites, ensuring patients receive the best possible experience from their very first contact. You’ll play an important role in implementing and maintaining efficient appointment systems, helping the Trust meet service targets and continually improve the quality of care we provide.

This is a great opportunity for someone who enjoys working in a fast-paced, patient-centred environment, where excellent communication, attention to detail, and teamwork are highly valued.

Main duties of the job

• To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
• To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
• To deal with patients in a polite and respectful manner complying with their requests where possible.
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team.
• To support the implementation of all new IT and patient administration systems.
• Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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