Job overview

The post holder will provide essential administrative and clerical support to the Radiology Department, with responsibilities that involve direct interaction with patients. This role plays a key part in ensuring the smooth operation of weekend services by managing patient flow, maintaining accurate records, and handling data entry using the EPIC and ICE computer systems.

The position requires excellent communication skills, attention to detail, and a patient-focused approach. The working hours are Saturdays and Sundays, from 8:00 AM to 8:00 PM.

Main duties of the job

• Provide an efficient and effective service to both patients and other staff
• Maintain a customer care approach at all times.
• Support the introduction of Government, Trust, and Departmental quality and business initiatives.
• Actively encourage feedback as part of the departmental quality initiative
• Maintain the high standards of the department by contributing towards individual and team objectives
• Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
• Convey factual information to patients, including children re: examinations;
• To input patient details accurately into Radiology Information System EPIC .
• Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
• Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.

Working for our organisation

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.