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Job summary

Main area
Surgery
Grade
Band 3
Contract
Permanent: Please note that hybrid working is expected in this role
Hours
Full time - 37.5 hours per week (Monday - Friday 08:30 - 16:30)
Job ref
151-ZT109
Employer
Frimley Health NHS Foundation Trust
Employer type
NHS
Site
Greenwood Offices
Town
Ascot
Salary
£27,106 - £28,850 per annum incl HCAS
Salary period
Yearly
Closing
05/10/2026 23:59
Frimley Health NHS Foundation Trust logo

Outpatient Booking Officer - Surgery

Band 3

Job overview

We are seeking a motivated and organised individual to join our Outpatient Booking Team. This is a full time position (37.5 hours per week), working Monday to Friday and is key to supporting the coordination and booking of outpatient appointments across Trust sites. 

The successful candidate will work collaboratively across departments, contributing to service improvement and maintaining high standards of administrative support. Strong communication and customer service skills are essential, as the postholder will act as a primary point of contact for patients, carers, and staff.

Please note, this role is not eligible for Skilled Worker visa sponsorship, and applicants must already have the right to work in the UK. 

Main duties of the job

  • To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
  • To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
  • To deal with patients in a polite and respectful manner complying with their requests where possible. 
  • To support the Trust in delivering NHS targets. 
  • To respond in a timely fashion to all administrative duties within the team. 
  • To support the implementation of all new IT and patient administration systems. 
  • Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways. 
  • To be multi-skilled in your working role and able to assist in all areas of the department as and when required. 
  • To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy.
  • To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance. 
  • To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment. 

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed job description and main responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria
  • GCSE English and Maths pass or equivalent
  • ECDL or equivalent
Desirable criteria
  • NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential criteria
  • Experience of working in a hospital or busy office environment.
  • Significant experience in difficult patient situations.
  • Some customer care experience
Desirable criteria
  • Call centre experience
  • NHS experience

Skills and Knowledge

Essential criteria
  • Good communication skills both verbal and in writing
  • Demonstrate attention to detail and accuracy when completing tasks
  • Ability to work under pressure
  • Ability to work using own initiative
  • Excellent customer service skills and evidence of dealing with telephones and meeting targets
Apprenticeships logoNo smoking policyMenopause Friendly EmployerCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerWe Work Flexibly

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Olivia Weston
Job title
Patient Pathway Co-ordinator
Email address
[email protected]
Telephone number
03006130198
Additional information

Working Hours: Monday-Friday 08:30-16:30

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