Job summary
- Main area
- Womens & Childrens
- Grade
- Band 5
- Contract
- Permanent: Working 30 hours per week - shift pattern to be agreed
- Hours
- Part time - 30 hours per week (Working 30 hours across Monday - Friday - Days/hours to be agreed on successful recruitment)
- Job ref
- 343-7226718- FM-SC-VCG
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- Carshalton
- Salary
- £35,763 - £43,466 pa incl HCAS Outer pro rata
- Salary period
- Yearly
- Closing
- 21/08/2025 23:59
Employer heading
Patient Pathway Performance Validator
Band 5
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The gynaecology department is seeking a highly motivated individual to fill the patient Pathway Performance Validator role at St Helier Hospital
Main duties of the job
The post holder will play a vital role in supporting the delivery of high-quality patient care through accurate validation of patient pathways and continuous performance monitoring. Embedded within a specialty clinical team, the post holder will be responsible for validating RTT pathways, ensuring all stages of a patient's journey from referral to treatment or discharge are accurately recorded and compliant with national standards. This role is key in identifying and resolving data quality issues, supporting the team in managing capacity effectively, and ensuring patients are treated in a timely, safe, and efficient manner. The post holder will contribute to maintaining high levels of patient care and clinical satisfaction by acting as a knowledgeable, proactive, and detail-oriented point of contact for RTT-related queries and performance assurance.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Detailed job description and main responsibilities
Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Qualifications
Essential criteria
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
- NVQ level 3 in Business Administration or Customer Care of equivalent.
Experience
Essential criteria
- Experience of using a full range of IT/Patient administration systems
- Experience of patient administration work in a healthcare setting
- Experience of 18 week performance validation
Desirable criteria
- Experience working in a similar role in a hospital/health care setting.
Skills & knowledge
Essential criteria
- Experience dealing with customer complaints and customer care
- The ability to prioritise tasks effectively without direct supervision.
- Excellent ability to use patient management systems in the validation of waiting lists
- Computer literate, with experience of using a keyboard
- Understanding of medical terminology
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Francis
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 02082964595
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