Job summary
- Main area
- Womens & Childrens
- Grade
- Band 3
- Contract
- Fixed term: 12 months (Working Monday to Friday 8:30-4:30 / 9:00-5:00)
- Hours
- Full time - 37.5 hours per week (Working Monday to Friday 8:30-4:30 / 9:00-5:00)
- Job ref
- 343-7226694-FM-SC-VCG
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Women's Health, Block E, St Helier Hospital,
- Town
- Carshalton
- Salary
- £29,651 - £31,312 pa incl HCAS Outer pro rata
- Salary period
- Yearly
- Closing
- 25/09/2025 23:59
Employer heading
Patient Pathway Assistant
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The Antenatal Department is seeking a highly motivated individual to fill a fixed term maternity cover Patient Pathway Assistant role at St Helier Hospital.
Main duties of the job
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge. The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Detailed job description and main responsibilities
Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Qualifications
Essential criteria
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
- NVQ level 3 in Business Administration or Customer Care or equivalent.
Experience
Essential criteria
- Knowledge of a full range of IT/Patient administration systems
- Knowledge of patient administration work in a healthcare setting
- Experience of customer care
Knowledge
Essential criteria
- The ability to prioritise tasks effectively with some direction
- Computer literate, with experience of using a keyboard.
- Knowledge of databases, spreadsheets e.g. Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
Desirable criteria
- Knowledge of patient database system
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tegan Meise
- Job title
- Service Co-Ordinator
- Email address
- [email protected]
- Telephone number
- 020 8296 2542
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