Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 323-AC7019-SK
- Employer
- Ashford and St. Peter's Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Ashford and St. Peter's Hospitals
- Town
- Chertsey
- Salary
- £28,860 - £31,671 pa, inc. HCAS
- Salary period
- Yearly
- Closing
- 07/08/2025 23:59
Employer heading
Patient Pathway Tracker, Trauma & Orthopaedics
NHS AfC: Band 4
Job overview
We are looking to recruit a dynamic individual to work within Trauma & Orthopaedics as a Patient Pathway Tracker.
This involves helping to validate waiting lists, correct data, training of staff and overall helping patients progress from GP referral to getting their NHS treatment.
It is a computer based role and involves using various sources of electronic data to ensure all of our patients’ journey to treatment happens without delay, and entering data on to our systems as we check and follow our patients to make sure they remain safe at all times.
Trauma & Orthopaedics has over 8000 patient interactions at any one time so this is a busy and exciting role. Staff already working in these roles thoroughly enjoy them and take pride in making a difference!
Main duties of the job
Patient Pathway Tracker's will be responsible for new and follow-up waiting list management and monitoring of RTT pathways. They will be responsible for validating and monitoring the Trust's performance against the Referral to Treatment 18 week waiting time standards and they will work as a member of the pathway tracking clinical team, acting as a local expert on RTT 18 week guidance.
They will pay particular focus to the tracking of overdue follow-up appointments, introducing robust systems to avoid ‘loss to follow-up’.
They will also help to ensure patients receive treatment within the required timescales through monitoring and auditing elective patient pathways.
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
Work as a member of the pathway tracking clinical team acting as a ‘local expert’ on patient pathway RTT 18 week guidance, reporting mechanisms and service improvements that will improve patient experience & facilitate the provision of accessible and high quality care.
Be key in overseeing RTT 18 week performance management across the specialties within the MES division, providing expertise & support for the delivery & achievement of patient RTT standards.
We can offer flexible working arrangements for the successful candidate.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent with A-C grades in English and Mathematics
- Administrative medical knowledge gained by education or relevant experience.
Desirable criteria
- IT qualifications
- Degree level qualification
Knowledge
Essential criteria
- Knowledgeable in using MS Excel to a good standard
Desirable criteria
- NHS waiting list targets
- Trust vision, values and strategic objectives
Experience
Essential criteria
- Working in a team and individually
- Use of Microsoft Office applications
- Excellent IT Skills
Desirable criteria
- Administrative experience working in the NHS
- Experienced knowledge of waiting list management & pathways
- Experience of using NHS information & data systems
- Experienced knowledge of using Cerner
Skills
Essential criteria
- Strong communication skills (verbal and written) with colleagues across various levels and grades
- Good analytical skills: the ability to understand data and ability to problem solve
Desirable criteria
- Ability to manipulate data within a spreadsheet (filtering / sorting etc)
Other requirements
Essential criteria
- Able to demonstrate that you are honest, reliable and trustworthy
- Ability to be flexible to meet the needs of the team, the service and the Trust
- Treat patients, visitors and colleagues with respect
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Allie Keen
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07971531938
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