Job overview

We are looking for someone to join our established ANC admin team, this role  includes often being the first point of contact for our visitors to Abbey wing Maternity Services, so a happy yet professional approach is essential.

The role will include helping service users to check-in and out of their appointments, booking follow up appointments and supporting the Booking Co Ordinator team to ensure a supportive administration service is provided to all our Users and the wider Clinical Maternity Team.

Main duties of the job

To Act as first point of contact for all patients and visitors attending Maternity Services in  Abbey wing reception, The post holder will come into direct contact with patients, carers, relatives, and healthcare professionals.

The applicant must be consistently welcoming, polite, courteous, efficient and sensitive manner when dealing with service users who maybe anxious or worried, displaying a positive approach at all times

    Provide a comprehensive  administrative support service  to the  Maternity and Ultrasound service users, ensuring a smooth Pathway and patient experience to support the midwives, Obstetricians and Sonographers.    To provide the administration support to the Antenatal clinics.

 Ensuring all appointments are made within the Maternity Pathway and appropriate clinic.

Be expected to organise their workload to ensure that an efficient service is provided. To provide administration support to the Antenatal team leaders, Booking Co -Ordinator’s, Service Manager

Carry out their duties in such a way as to make a direct and positive contribution to the of the work. Always maintain confidentiality and work within the Trusts GDPR policy

Working for our organisation

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team.  We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.

St Peter’s Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital.  Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.

We can offer you the full range of NHS benefits and discounts.

Please note that adverts may close early, so early application is encouraged.

For more information about careers at ASPH please visit:
www.asph-careers.org