·        Using LUNA on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.

·        To liaise with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment.

·        Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team.

·        To highlight any potential breaches or delays in the patient’s pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trust’s escalation policy.

·        To liaise directly with patients to book, cancel, and rebook any outpatient appointments. 

·        To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients follow-up appointments.

·        Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Surrey Safe Care (Cerner).

·        Monitor overbooking of clinics and arrange additional clinics to meet 18 week and cancer targets in conjunction with clinicians and Service Managers.

·        Manage changes in clinic templates as directed by the Service Manager.

1.     General:

• Attend regular team meetings arranged by Team Leader.

• Deal with patient queries effectively by telephone, letter, and email.

• As part of a team with other Clinical Office Administrative Co-ordinators, provide (minimum) 8am – 4pm secretarial/admin cover from Monday to Friday each week within each specialty. 

• Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.

• Provide a fast and accurate clinical correspondence secretarial/admin. service with proficient use of appropriate software and systems to meet the required Trust’s standard of work.  As appropriate, prepare straightforward replies and requests for consultant teams.

• To use new working systems within the Clinical Office to promote an efficient service,  ie the outsourced  transcription service, e-correspondence to PCT GP practices, electronically developed storage and print, systems, discharge summary systems, and the storage of appropriate information electronically on shared drives

• General office duties including filing and photocopying.

• Using various systems such as the Millennium EPR (Cerner), LUNA and Evolve (Electronic Medical Records) to help manage the 18 week patient pathway. Ensure changes notified by patients are added accurately and immediately, in accordance with required Trust standards of work. 

• Ad-hoc retrieval of medical records/investigation results relating to patient/GP/Consultant enquiries, liaising with all staff concerned with patient services as necessary i.e. medical nursing, medical records, pathology, histology and management

• Provides first point of contact for written and telephone queries on behalf of consultants and teams, using judgement to establish validity and priority of the contact.

• Responsible for dealing with enquiries from patients, (written and via telephone/email) relatives, wards, GPs and various external agencies, providing information and taking appropriate action as required whilst ensuring patient confidentiality at all times.

• Ensure that all results are checked by the Consultant and then filed in the appropriate medical records or forwarded to other parties as required.

• Attend relevant departmental and Multidisciplinary Team meetings to provide Secretarial services as required – e.g. booking venues, typing accurate minutes and agendas and circulating documentation as required.

• Working as part of a team; assisting with the training of new and temporary staff providing support and advice as appropriate

• Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.

• For all tertiary referrals, responsible for the provision of the Inter Provider Transfer Minimum Data Set within 48 hours of referral.

• When required, chase up responses to complaints within optimum deadlines and forward to the correct party within the Trust.

• To take an active part in Progress & Development Reviews and to maintain and update Personal Development Folder in accordance with Agenda For Change.

• Co-ordination and support of clinics as required.

• Participate in Trust training courses as appropriate to ensure skills and knowledge are maintained

• Implement any relevant Trust and Directorate policies on behalf of the Consultant team.

• Responsible for ensuring that all commitments (including those held at other trusts/organisations) are reduced/cancelled when necessary adhering to relevant procedures, notifying managers and other Consultants within the department of any planned leave for the Consultants.

• Responsible for notifying the Patient Pathway Team, the Service Manager, and the Appointment Centre in a timely fashion (minimum of 6 weeks’ notice) of any annual, study or professional leave or on-call duties by the Consultants, or junior doctors, that will necessitate reduction

• Responsible for training clinical staff in the use of dictating machines, clinic outcome forms and any other protocols relevant to the department.

• Co-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team.

• Establish good levels of communication and liaison with other secretaries, medical staff and other departments and hospitals.

• Demonstrate an understanding and reassuring manner when dealing with patients and their relatives.

• Undertake all mandatory training as required by the Trust.

• Any other duties appropriate to the role and grade.