Job overview

An exciting opportunity has arisen for a Band 4 Administrator to join our friendly, supportive and forward-thinking Early Intervention in Psychosis (EIIP) Team. We are looking for an enthusiastic, conscientious and reliable individual who takes pride in delivering a high-quality administrative service and enjoys being part of a dedicated team that makes a real difference to the lives of service users and their families.

This is an excellent opportunity for an experienced administrator seeking to develop their skills within a specialist mental health service while contributing to positive outcomes for both service users and colleagues.
As a key member of the team, you will provide a comprehensive administrative and secretarial service to a busy multidisciplinary team, ensuring the smooth and efficient day-to-day running of the service. The role is varied and rewarding, requiring excellent organisational skills, attention to detail and the ability to manage a range of responsibilities in a fast-paced environment.
Based at Unither House, Chertsey, the post holder will work Monday to Friday, 9.00am–5.00pm, in line with service operating hours.

In return, you will join a welcoming service that values teamwork, professional development and high-quality patient care.
Candidates who are successful at interview will be required to complete a remote administrative assessment. This will be arranged by the HR team on a separate date and will not take place on the day of the interview.

Main duties of the job

• The role includes a wide range of administrative and secretarial duties to support the multidisciplinary team. Responsibilities include managing referral, appointment and discharge processes using the electronic patient record and calendar systems to meet service performance standards and commissioned targets.
• The post holder will be responsible for inputting and maintaining accurate patient information on SystmOne, using ESR where required, producing accurate clinical correspondence, responding to inquiries by email, letter and telephone, filing, photocopying, sorting post, scanning and uploading documents, ordering stationery and clinical supplies and providing comprehensive administrative support to meetings, including preparing agendas and taking accurate and timely minutes.
• The post holder will act as the first point of contact for service users, carers, GPs, healthcare professionals and partner organisations, delivering a professional, courteous and confidential service at all times. They will also oversee shared team email inboxes and communication channels.
• The role requires the maintenance of accurate records and the production of performance and statutory reports using systems including Microsoft Excel, Power BI and SystmOne.
• The successful candidate will have excellent administrative, clerical and typing skills, strong organisational and interpersonal abilities, and the ability to prioritise a varied workload while maintaining a high level of accuracy.

Working for our organisation

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!