Job summary
- Main area
- Neonatal Services
- Grade
- Band 3
- Contract
- Permanent: pro rata per annum
- Hours
- Full time - 37.5 hours per week (Nights and Weekend only)
- Job ref
- 343-7354773-UB-RB-Y
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Special Care Baby Unit, Epsom Hospital
- Town
- Epsom
- Salary
- £29,651 - £31,312 per annum pro rata incl. HCAS - banding subject to job matching
- Salary period
- Yearly
- Closing
- 25/08/2025 23:59
Employer heading
Neonatal Healthcare Support Worker
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
Neonatal Healthcare Support Worker
Band 3 – Full-time 37.5 hours per week (Nights and Weekends only)
To provide essential clinical support within the Special Care Baby Unit (SCBU) and Transitional Care (TC).
Ensuring a clean, well-organized, and welcoming environment for infants, parents, and staff.
This role focuses on administrative, housekeeping, and family support duties and direct patient care, as supervised by a registered nurse.
The post holder will play a key role in the special care baby unit team to provide a quality family-centred and supportive environment where parents/carers are encouraged in the care of their babies.
This role is vital in ensuring the smooth running of the Special Care Baby Unit and Neonatal Transitional Care services while offering essential support to staff and families.
Please note this role is a shift worker position, as such, you would be expected to work nights, weekends, and bank holidays. We aim to recruit staff for a start date as soon as possible. However, this date could be flexible for the right candidate.
We can't wait for you to be part of this supportive team!
For further information, email --, details as below.
Main duties of the job
The post holder will support the staff in the Special Care Baby Unit in ensuring a smooth, clean and well-organised environment that is welcoming and inclusive for the infants, parents and staff. This should also ensure that it is in line with Health and Safety, Infection Control, and Fire Safety policies. Support the neonatal team clinically as needed.
Applicants must be able to demonstrate:
- Excellent communication and interpersonal skills
- Genuine desire to become a part of our amazing team and provide outstanding care for our patients
- Ability to work well within a team as well as individually
- Be hardworking, compassionate and have a passion to care to this client group
Previous experience in this role is preferred but you will be provided with clinical training to learn the role and will have daily supervision by trained staff to perform safely, confidently and competently the clinical skills required.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey.
In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas.
Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Our Neonatal Healthcare Support Workers will be expected to:
- Ensure all department areas are clean and tidy in line with
Health & Safety, Infection Control and Fire Safety policies. - Keep a comprehensive system for stock control, to ensure
appropriate levels are maintained but not exceeded. - Liaise with the nurse in charge each shift and prioritise duties
accordingly. - Daily/monthly housekeeping and setting up of medical equipment.
- Ensure Trust mandatory training is kept up to date.
- Undertake any further training to master new skills and
maintain the essential requirements of the role. - Support the clinical team when required while remaining
within own scope of practice. This includes assisting with procedures, supporting Infant feeding and breastfeeding, heel prick blood sampling, taking of baby observations, feeds and cares of a newborn. - Support the service and family with Family-Integrated Care, Bliss and Baby-Friendly Initiatives.
- Support the staff with reception duties in the absence of the
Ward Clerk. - Ensures confidentiality in all aspects of the role.
- Contributes to the security of the unit.
- Identifies with the manager, areas requiring further skills and
training to meet the needs of the service.
***Please refer to the attached job description and/or person specification for full job main duties***
Person specification
Essential & Desirable
Essential criteria
- 1. Previous experience (if any)
- 2. Good organisation skills
- 3. Computer literate
- 4. Good interpersonal skills
Desirable criteria
- 1. Good communication skills
- 2. Completed Care Certificate
- 3. Understanding/Knowledge in Neonates
- 4. Good record keeping and reporting skills
Education
Essential criteria
- GCSE Maths and English, Care certificate, Level 3 in Healthcare
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Ramoneth de Venecia
- Job title
- Special Care Baby Unit and Transitional Care Lead
- Email address
- [email protected]
- Telephone number
- 01372735279
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