Crynodeb o'r swydd
Teitl cyflogwr
Patient Pathway Co-ordinator
Band 5
Trosolwg o'r swydd
We are currently recruiting for an Patient Pathway Co-ordinator to assist the Service Manager and Operations Manager with achieving and sustaining key performance targets.
You will have a proven ability to exercise tact and diplomacy and it is preferable that you have recent previous experience within a comparable role.
Previous applicants need not apply,
Prif ddyletswyddau'r swydd
To provide practical support and advice in addressing day to day issues and problems within the directorate.
To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.
To work in conjunction with the directorate bookings and administrative teams.
To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.
To lead on the development of competencies, protocols and procedures to ensure a highly efficient and smooth running services, ensuring appropriate documentation, standard setting, monitoring and communication systems are in place.
Responsible for monitoring, managing and reporting on leave in line with Trust systems and procedures.
To performance manage staff where appropriate.
Undertake and lead on recruitment and selection of new staff in line with Trust systems and policy.
To be responsible for ensuring that staff comply with all Trust policies and procedures
To work with the team to help them develop an understanding of the Directorate administrative function and roles within the team which will enable cross cover as required.
Gweithio i'n sefydliad
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please see attached Job Description for a comprehensive list of role specific duties and responsibilities.
Manyleb y person
Qualifications
Meini prawf hanfodol
- First degree or equivalent relevant experience
Meini prawf dymunol
- Management qualification
Experience
Meini prawf hanfodol
- Experience in a customer care environment
- Track record of successful working within a team with different roles
- Two years’ experience of working in an NHS acute hospital setting
Meini prawf dymunol
- Conversant with hospital information systems
Skills
Meini prawf hanfodol
- Ability to manage a team
- Ability to negotiate at all levels and work in partnership with all relevant stakeholders
- Excellent communication skills – both verbal, presentation and written
- Good interpersonal, oral and written skills including chairing meetings and writing reports
- Ability to prioritise and manage workload efficiently with minimal supervision
Meini prawf dymunol
- Highly developed analytical skills and competency in interpreting complex data
- Knowledge of medical terminology
Knowledge
Meini prawf hanfodol
- Knowledge of data protection and issues around patient confidentiality
- Knowledge of NHS patient administration systems
- Knowledge of NHS Access targets
Gofynion ymgeisio
Bydd y swydd hon yn gofyn am gyflwyno Datgeliad i wirio am unrhyw gollfarnau troseddol sydd heb ddarfod.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Charlotte Kitteringham
- Teitl y swydd
- Service Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07827 881353
Rhestr swyddi gyda Frimley Health NHS Foundation Trust yn Gwasanaethau cymorth neu bob sector