Job summary
- Main area
- Surgery - Breast/Colorectal/UGI/SEU/Vascular/Urology
- Grade
- Band 3
- Contract
- Fixed term: 12 months (12 month FTC)
- Hours
- Part time - 22.5 hours per week (3 full days - 08.30 - 4.30)
- Job ref
- 151-JLM532
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Frimley Park Hospital
- Town
- Frimley
- Salary
- £26,240 - £27,928 per annum including HCAS
- Salary period
- Yearly
- Closing
- 30/09/2025 23:59
Employer heading
Elective Bookings Officer
Band 3
Job overview
An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital. This role is based at Albany Park. The post holder will be responsible for a variety of tasks related to booking and rescheduling inpatient procedures. The successful candidate will be expected to work both independently and collaboratively within the team. This is a part-time position, working 22.5 hours per week, offered on a 12-month fixed-term contract (FTC).
Main duties of the job
The ideal candidate will possess: - good communication skills, handling both internal and external telephone calls- a flexible approach to work and the ability to work independently and as part of a team. An eye for detail in data collection and recording, and an awareness of local and national targets . This post is an excellent opportunity to develop skills working within the Elective bookings team in a band 3 job role.
Working for our organisation
Detailed job description and main responsibilities
To communicate with patients in an efficient and courteous manner to arrange, modify or cancel their inpatient procedures. Generating patient admission letters from the computer system and updating records accordingly. Ensuring all records and requests are dealt promptly and accurately filed and maintained. To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment. To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable criteria
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Minimum of 1 year customer care experience
Desirable criteria
- Call centre experience
- NHS experience
Skills and Knowledge
Essential criteria
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable criteria
- Call centre experience
- Good knowledge of NHS targets
- Knowledge of clinical and surgical procedures
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Joanna Hunt
- Job title
- Patient Pathway Co-ordinator
- Email address
- [email protected]
- Telephone number
- 0300 613 4585
- Additional information
Available Monday to Friday 08:00 - 16:00 by telephone or email. Please contact me if you would like an informal visit or chat regarding the position.
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