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Job summary

Main area
Admin
Grade
Band 2
Contract
Fixed term: 12 months (12 month FTC)
Hours
Full time - 37.5 hours per week
Job ref
151-JLM494
Employer
Frimley Health NHS Foundation Trust
Employer type
NHS
Site
Frimley Park Hospital
Town
Frimley, Camberley
Salary
£25,427 per annum INCL HCAS
Salary period
Yearly
Closing
10/07/2025 23:59
Frimley Health NHS Foundation Trust logo

Ophthalmology Receptionist

Band 2

Job overview

We are seeking a motivated and professional Receptionist to join our dynamic reception team within the Ophthalmology Department at Frimley Park Hospital. This is an excellent opportunity for an individual who thrives in a fast-paced, high-demand environment and is committed to delivering exceptional administrative support.

As a key point of contact for both clinical staff and patients, the successful candidate will play a vital role in ensuring the smooth operation of our reception area. You will handle a range of responsibilities, including managing telephone enquiries, coordinating appointments, and maintaining accurate records.

We are looking for someone who is detail-oriented, well-organised, and enthusiastic, with strong interpersonal and time management skills. The ability to remain professional and composed under pressure is essential.

Main duties of the job

The post holder will be working on the front line Ophthalmology Reception in the Eye Treatment Centre at Frimley Park Hospital.

This will involve direct contact with patients, booking follow up appointments and front line admin support.

The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The post holder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in the outpatient area is efficient, with all patients and visitors greeted in a friendly and polite manner. 

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed job description and main responsibilities

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. 

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Person specification

Experience

Essential criteria
  • Dealing with the public/customer service.
  • Previous clerical experience

Qualifications

Essential criteria
  • Good all round Secondary School Education including GCSE English or equivalent
  • Good IT Skills, including Microsoft packages

Specific competencies for the role

Essential criteria
  • Good administrative skills, organised, methodical with good attention to detail
  • Good verbal and written communication skills
  • Ability to multi task
  • Able to remain calm under pressure when working in a busy environment
  • Experience of working with the general public
Desirable criteria
  • Knowledge of the NHS
Apprenticeships logoNo smoking policyMenopause Friendly EmployerCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerWe Work Flexibly

Documents to download

Apply online now

Further details / informal visits contact

Name
Silvia Sousa
Job title
Patient Pathway Coordinator
Email address
[email protected]
Telephone number
0300 613 0124

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