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Job summary

Main area
Admin
Grade
Band 2
Contract
12 months (Fixed Term)
Hours
Part time - 20 hours per week
Job ref
151-ZT071
Employer
Frimley Health NHS Foundation Trust
Employer type
NHS
Site
Frimley Park Hospital
Town
Frimley, Camberley
Salary
£26,618 per annum incl HCAS pro rata
Salary period
Yearly
Closing
26/07/2026 23:59

Employer heading

Frimley Health NHS Foundation Trust logo

Ophthalmology Receptionist

Band 2

Job overview

We are seeking a motivated and professional Receptionist to join our dynamic reception team within the Ophthalmology Department at Frimley Park Hospital. This is an excellent opportunity for an individual who thrives in a fast-paced, high-demand environment and is committed to delivering exceptional administrative support.

As a key point of contact for both clinical staff and patients, the successful candidate will play a vital role in ensuring the smooth operation of our reception area. You will handle a range of responsibilities, including managing telephone enquiries, coordinating appointments and maintaining accurate records.

We are looking for someone who is detail-oriented, well-organised, and enthusiastic, with strong interpersonal and time management skills. The ability to remain professional and composed under pressure is essential.

Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Main duties of the job

The post holder will be working on the front line Ophthalmology Reception in the Eye Treatment Centre at Frimley Park Hospital.

We are looking for someone to cover the hours of 1-5pm, Monday to Friday.

This will involve direct contact with patients, answering phone calls, booking follow up appointments for the day as well as processing appointments outstanding from the day before and general front line admin support. There is a rotation within the reception team to cover the emergency clinic (still based in the Eye Treatment Centre) and book their appointments. 

The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The post holder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in the outpatient area is efficient, with all patients and visitors greeted in a friendly and polite manner. 

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed job description and main responsibilities

For a full list of tasks and responsibilities please refer to the job description and person specification. 

Person specification

Experience

Essential criteria
  • Dealing with the public/customer service.
  • Previous clerical experience.

Qualifications

Essential criteria
  • GCSE English and Maths pass or equivalent.

Specific competencies for the role

Essential criteria
  • Good administrative skills, organised, methodical with good attention to detail.
  • Good verbal and written communication skills.
  • Ability to multi task.
  • Able to remain calm under pressure when working in a busy environment.
  • Experience of working with the general public.
  • Good IT skills. Microsoft packages including Outlook, Word, and Excel.
Desirable criteria
  • Knowledge of the NHS.
  • Knowledge/use of PAS.
  • Knowledge/use of E referrals (formerly choose and book).
  • Knowledge/use Enlighten Self Check-in system.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerWe Work Flexibly

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Silvia Sousa
Job title
Patient Pathway Coordinator
Email address
[email protected]
Telephone number
0300 613 0124
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