Swydd wag: ADMINISTRATOR- Adult Community Services, Royal Surrey NHS Foundation Trust, Godalming

ADMINISTRATOR- Adult Community Services

KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:

· Plans and manages own work load on a daily basis

Ensures an accessible and facilitates a responsive service for patients and referrers to Adult Community Services
Acts as the first point of contact for patients and referrers, responsible for managing telephone calls and emails, dealing with all enquiries, maintains detailed messages on electronic system and escalates to clinical staff as required
Displays courteous, efficient and robust lines of communication between patients, community staff and other clinicians / external stakeholders e.g. community hospitals, voluntary sector, GP practices, hospitals, hospice,
Disseminates service information to staff across the relevant team / designated area as requested using various means of communication: telephone, letter, e-mail, face to face meetings
Books patient appointments / visits and patient transport booking as required using electronic EMIS system
Maintains filing systems, ensuring unnecessary papers are disposed of in line with policy and information governance requirements
Maintains up to date information on training and dates of training for all staff within the team / designated work area
Reports all complaints, hazards, near miss incidents, incidents and accidents and escalates to line manager / clinical lead in a timely manner
Utilizes electronic systems and databases as relevant
Maintains data bases and reports at all times by entering data / patient information in a timely manner

Your base will be at Milford Community Hospital which is located in beautiful rural surroundings and has free on-site parking

Milford hospital is close to a main line station

Full NHS pension scheme, terms and conditions apply.

For an informal discussion/visit, please contact:

Charlotte Hogarth – Service Manager for Community Co Ordination Center

Or Nicky Skinner [email protected] ( Head Of Service )

Good standard of education up to A level or equivalent experience
High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing

Extensive experience of spreadsheet, database, email and presentation computer packages
Experience of accessing the internet
Previous experience of working within an office environment
Good level of competency in word processing and data entry, together with advanced keyboard skills
Good working knowledge of administrative and secretarial practice
Able to concentrate for set periods of time on set tasks
Previous experience of working within health care sector
Has good time management skills
Good presentation skills both written and verbal