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JOB PURPOSE

To provide comprehensive administrative support to the podiatry service, which will include patient appointment management and general service administration. You will need to priorities and organise your own work. The post is based at Jarvis Centre Guildford and you may be required to work some of your time at Milford hospital in the main referral Centre. The Post Holder will take a lead role in ensuring high quality well run administrative processes are in place working with both the Admin Team lead and the Clinical Team Lead.

Prif ddyletswyddau'r swydd

KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:

• Plans and manages own work load on a daily basis
• Ensures an accessible and facilitates a responsive service for podiatry patients and referrers to Adult Community Services
• Acts as the first point of contact for patients and referrers, responsible for managing telephone calls and emails, dealing with all enquiries, maintains detailed messages on electronic system and escalates to clinical staff as required
• Displays courteous, efficient and robust lines of communication between patients, community staff and other clinicians / external stakeholders e.g. community hospitals, voluntary sector, GP practices, hospitals, hospice,
• Prepares and maintains meeting agenda’s and minutes, letters, interview packs
• Arrange meetings, venues as requested, invites attendees, prepares and stores signing in sheets
• Manages and distributes incoming and outgoing post / mail
• Disseminates service information to staff across the relevant team / designated area as requested using various means of communication: telephone, letter, e-mail, face to face meeting.

Gweithio i'n sefydliad

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ