Job summary
- Main area
- Aging and Health
- Grade
- AfC Band 4
- Contract
- 12 months (Fixed term contract ends on 30-10-2026)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-AGB-EMF19331-B4
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Surrey Heartlands / Royal Surrey NHS Foundation Trust
- Town
- Guildford
- Salary
- £28,860 - £31,671 per annum pro rata - includes high cost area supplements (HCAS)
- Salary period
- Yearly
- Closing
- 21/10/2025 23:59
Employer heading
Integrated Care Administrator
AfC Band 4
Job overview
Royal Surrey Hospital NHS Foundation Trust is looking for a proactive and organised administrator to support our newly established and innovative Transfer of Care Hub (ToCH) and Integrated Neighbourhood Team (INT) Hubs. Working alongside clinical leads, social care services, and wider community teams, this role will play a vital part in ensuring patients have a smooth and efficient discharge from hospital, and ensure clear coordination of community based services that will support this.
This post is only open to staff from Royal Surrey NHS Foundation Trust and its system partners (Ashford and St Peters NHS Foundation Trust, Surrey Heartlands ICB, and Surrey County Council). Applicants from outside of these organisations will not be considered.
Please note that this advert will close on 21 October, with interviews scheduled to be held on 29 October.
Main duties of the job
The postholder will provide high-quality administrative support across the Transfer of Care Hub and Integrated Neighbourhood Team (INT) Hubs to ensure smooth co-ordination of hospital discharges and effective functioning of community-based, multidisciplinary services. Working closely with clinical leads, social care teams, voluntary sector partners, and operational managers, the postholder will support the development of integrated working practices in community services, robust discharge planning, and timely communication to improve patient outcomes and system flow.
The postholder will work closely together where one will have a primary focus on ToCH admin support and the other INT admin support. The postholders will be required to cover for each other in times of leave.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
Key responsibilities of the role:
• Provide high-quality administrative support to the ToCH and INT Hubs.
• Coordinate daily discharge planning meetings and follow-up actions.
• Lead on maintaining accurate data on discharge tools, trackers, and caseloads in the form of Microsoft Excel spreadsheets and patient tracking lists.
• Support MDT meetings, prepare agendas, take minutes, and manage action logs.
• Liaise with health, social care, and voluntary sector partners to enable integrated working.
• Act as a first point of contact for referrals and service queries.
• Ensure compliance with information governance standards.
Please see the attached job description for the full and detailed responsibilities of the role.
Person specification
Qualifications
Essential criteria
- • GCSEs (or equivalent) including English and Maths
Desirable criteria
- • NVQ Level 3/4 or equivalent in Business/Admin
Knowledge
Essential criteria
- • Understanding of the NHS and adult community services; Awareness of Information Governance and Data Protection
Desirable criteria
- • Knowledge of the Surrey Heartlands integrated care system and how partners interact at place level
- • Awareness of hospital discharge policies and integrated care models
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sarah Holbrook
- Job title
- Lead Nurse
- Email address
- [email protected]
- Telephone number
- 01483571122
- Additional information
For further information, discussion, or informal visits, please contact Sarah Holbrook, Lead Nurse for Patient Flow; [email protected], 01483571122 ext 6527
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