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Detailed job description and main responsibilities

Deliver a programme of training in line with the Digital Services Training team’s annual plans and standard operating procedures for training.
 Assist in the planning and delivery of a Digital Services training programme which supports the Digital Services’ strategic objectives outlined in the Trust’s annual development plan.
 Maintain a good understanding of the strategic direction for Digital Services within the Trust
Function as a subject matter expert across a variety of topics (e.g. Electronic Patient Record (EPR), Digital Services’ managed systems, Core IT Skills, Microsoft Office, Information Governance, Data Protection and broader learning & development methodologies / techniques).
 Evaluate and assess new versions of software used in the Trust in order to provide appropriate training to users.
Assist with the design and collation of any training needs analysis required.
 Assist in the evaluation process to continually assess the effectiveness of training and inform future training programmes.
Deliver Digital Services’ managed systems induction training to all authorised new employees.
Deliver training to support the ongoing development of IT skills within the Trust.
 Assist in the training planning and delivery of system implementations.
 Assist in performing post implementation training support, including floor-walking.
 Deliver end user training of the Trust’s Digital Services’ managed systems, such as EPR, to all levels of staff across the organisation in line with the standard operating procedure for systems training.
Deliver end user training to all staff identified as part of Digital Services system implementations and upgrades, providing floorwalking support at Go Live.
Liaise with Trust data quality facilitators in order to identify problem areas and identify potential solutions to problems.
 Assist in the exploitation of technology throughout the Trust and facilitate the realisation of benefits identified from the introduction of new technology.
 Actively promote electronic working at all levels within the Trust to support the Trusts’ organisational development and service modernisation plans.
Produce and update user documentation including guidance on information governance and data protection standards.
Assist in the creation and development of elearning content as directed by the Lead Trainers.
 Ensure users are made aware of relevant Trust approved policies when receiving any training.
Ensure that scheduled work is completed on time and complies with the agreed quality standards.
 Provide support, advice and guidance to Users from calls raised via the Digital Services IT Service Desk and IT Portal.
Maintain user accounts including the setup of new users for applications as identified.
 Regularly review and update end user guidance documentation as appropriate including the Digital Services Training team Standard Operating Procedures
 Promote new ways of working to all levels of staff throughout the organisation.
 Carry out administration tasks as required by the team, including maintaining attendance records, booking confirmation, awarding certificates.
 Assist in the management of the Digital Services training facilities and equipment in order to ensure maximum use of resources.
Train Digital Services teams where appropriate on new implementations and technologies in order to maintain a high-level quality of service.
 Contribute to management reports and undertake service level targeting and reporting as and when required.
 Work as part of the Digital Services team and the Trust to support the development of the service, such that it continues to support the business needs of the organisation.
 Undertake the lead in training related projects and tasks as determined by the Digital Services Training Manager in conjunction, where necessary, with the Digital Services Programme Office.
 Identify, recommend and implement changes to the training service to improve capacity and performance and address potential risks as agreed with internal teams and customer.
 Invigilate and process externally certified examinations hosted on site.
 Maintain records in accordance with standards required for test centre accreditation with examining bodies for externally certified examinations hosted on site.