Detailed job description and main responsibilities

To have made an effective contribution to reaching the Trust’s vision, strategic objectives and key work programmes

Under the guidance and supervision of a registered practitioner:

Triage incoming calls  and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non-routine and refer complex decisions to the team for assessment and review.

Provide basic telephone advice and refer on or sign-post to other sources of support. Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required

Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate

Support information prescription delivery; this role may include printing out information prescriptions, assisting people accessing emailed information prescriptions, or offering to provide information prescriptions based on the all-cancers information pathway

Communicate and signpost to appropriate needs related information

Call patients to carry out TWW haematuria questionnaire and book for diagnostics

Booking and co-ordinating patients for the urodynamics service

Coordinate the care for a defined group of patients assessed by a registered practitioner as having level one care needs for supported self-management.

Organise and prioritise the designated workload in relation to identified needs                                                                                                                                Contribute to the holistic needs assessment and the development of an individual care plan

Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate

Evaluate outcomes of care delivery with the registered practitioner

Coordinate and organise appointments and assessments as required

Make pre planned outbound telephone calls to patients to assess ongoing needs to enable a proactive prevention approach

Identify indicators of need or changes in need through telephone contact and respond appropriately

Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people

Act as advocate and facilitator to resolve issues that may be perceived as barriers to care

Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self manage where appropriate

Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self manage where
appropriate

Advise patients on individual self-care management principles and provide consistent planned aftercare to reinforce and further promote this information                                                                                                                    Deliver patient-centred, self-management support and education as necessary to noncomplex patients, including how to self-assess

Support the delivery of patient and carer training and education, including use of equipment

Encourage and support active and healthy lifestyle choice

Coach patients and carers to understand  what signs, symptoms or situations to be aware of that would indicate concern

Planning/inviting/organising of Health and Well-Being events or other supported self- management events

Coordinate remote surveillance and monitoring through appointments for investigations and feedback of results for non-complex cases

Coordinate face to face appointments for those with complex results from remote surveillance and monitoring investigations

Comment on proposed changes to policies and procedures

Support and contribute to audit processes, governance, research, clinical research trials and service development

Coach patients and carers in the safe use of any equipment to be used at home

Provide general supervision of less experienced staff and support to other new Cancer Support Workers and potentially undertake NVQ Assessments

Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression

Identify personal education needs and skills development with the registered practitioner

Make sure that people affected by cancer are aware that they are interacting with a professional and know about the full range of resources and services available through Macmillan

Carry out some administration duties required by the roll

Order supplies and equipment

Understand that there will be frequent exposure to distressing/highly distressing situations and provide appropriate support/advice