Job summary
- Main area
- Acute Internal Medicine
- Grade
- Band 4
- Contract
- Permanent: N/A
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-7171904-FM-SC
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- London
- Salary
- £31,081 - £33,665 pa incl HCAS Outer pro rata
- Salary period
- Yearly
- Closing
- 03/06/2025 23:59
Employer heading
Patient Pathway Coordinator - Acute Medicine
Band 4
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
This is an exciting time to join the Acute Internal Medicine team at Epsom & St Helier Hospitals. Based at St Helier Hospital, we are looking for a motivated, dynamic and enthusiastic individual to join our team to manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment.
This is a faced paced environment which includes inpatient and outpatient patient activity. The successful candidate will be dynamic and organised, take responsibility to manage their workload and effectively support the provision of high quality care.
Main duties of the job
The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the the service. The role will also provide an effective administration service to the multidisciplinary team.
Reporting to the Service Manager the post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge. This will include administrative tasks related to both inpatient and outpatient activity.
The role will require effective communication and collaboration with other services and teams, manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will be essential in helping with day-to-day duties.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Knowledge
Essential criteria
- Computer literate, with experience of using a keyboard
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Understanding of principles of equality and diversity
- Knowledge of NHS service provision including national waiting time standards
Desirable criteria
- Knowledge of Cardiology Service
- Understanding of medical terminology
- Knowledge of healthcare administrative systems and processes
Qualifications
Essential criteria
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
- ECDL
- NVQ or working towards NVQ or equivalent
- A-Level English
Experience
Essential criteria
- Experience of using a full range of IT/Patient administration systems
Desirable criteria
- Experience working with DictateIT3, iPM, iCM, iFIT
- Experience working in a similar patient administration role in a hospital/health care setting
Skills
Essential criteria
- Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
- Ability to provide a customer focused service
- Knowledge of dealing with customer complaints and experience of customer care
- The ability to prioritise tasks effectively without direct supervision
- Good attention to detail
Other
Essential criteria
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between and work at both sites each week
- Demonstrates excellent interpersonal skills.
- Evidence of ability to prioritise workload and work without direct supervision.
- Willing to take ownership and accountability
Desirable criteria
- Curious and questioning nature
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Claudine Hastick
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07786800117
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