Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 326-8243894-BN
- Employer
- Surrey and Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- East Surrey Hospital
- Town
- Redhill
- Salary
- £25,658 - £31,234 per annum plus high cost allowance
- Salary period
- Yearly
- Closing
- 01/11/2026 23:59
Employer heading
PALS Facilitator
NHS AfC: Band 5
Job overview
To proactively work as part of the teams in Surrey and Sussex Healthcare NHS Trust in providing a PAL’S function for the visiting public, patients under our care and their families and carers. To provide case management to less complex complaints ensuring all elements of the complaint are addressed within the formal response. To provide regular reporting of key metrics in line with governance frameworks to support the complaints and PALS manager
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
Working for our organisation
Surrey and Sussex Healthcare NHS Trust is one of the region's busiest providers of healthcare. It was formed on 1 April 1998 following a merger between East Surrey Healthcare NHS and Crawley Horsham NHS Trusts. We are often referred to as 'SASH'.
We run East Surrey Hospital in Redhill, where we have more than 700 beds and provide acute and complex services. In addition, we provide a range of outpatient, diagnostic and less complex planned services at The Earlswood Centre, Caterham Dene Hospital, Crawley Hospital and Horsham Hospital.
Every year, over 120,000 people attend our Emergency Department, we deliver nearly 4,000 babies and almost half a million people have outpatient appointments with us. We are a major local employer, with a diverse workforce of around 5,500 staff providing healthcare services to a growing population of some 744,000 people.
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.
Detailed job description and main responsibilities
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
Person specification
Criteria
Essential criteria
- Evidence of a good standard of written English appropriate to the role
- A complete and accurate application
- Suitability for role evidenced in supporting statement
- Evidence of essential experience for role
- Meet the essential education/qualifications required for the role
- Hold the necessary mandatory professional/clinical registration
- Evidence of the Trust values and behaviours
- Evidence of any other essential criteria outlined in the person specification
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sophie Groux
- Job title
- Complaints and PALS manager
- Email address
- [email protected]
- Telephone number
- 01737 768 511
- Additional information
Ext: 7913
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