Job overview

We have opportunities for customer focused individuals who want to work in a friendly and supportive environment as part of our outpatient booking team at East Surrey Hospital in Redhill.

The role involves undertaking a variety of tasks relating to managing Cancer outpatient  referrals and appointments including answering incoming calls and liaising with patients and stakeholders.

Outpatient Booking Officers help fully utilise Cancer clinics and ensure that patients are booked in accordance within Cancer waiting times. 

The successful candidate will need to demonstrate diplomacy and empathy and be comfortable working in a busy office environment whilst maintaining accuracy.

We welcome applications from people who would like to join our fantastic booking team and work for one of the region’s top performing hospitals.

Please note the shift pattern is applied as below:-

• Week 1:  07:45-15:45 (Monday - Friday)
• Week 2:  11:00-19:00 (Monday - Friday)
• Week 3: 07:45-15:45 (Monday - Saturday (rotational day off in the week))
• Week 4: 11:00-19:00 (Monday - Friday)

Main duties of the job

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

Working for our organisation

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon – covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.