Trosolwg o'r swydd

We are looking for an experienced, confident and proactive Front of House Team Leader (Band 4) to join our team at the brand-new Slough Community Diagnostic Centre (CDC).

This is an exciting opportunity to play a key leadership role in a modern, innovative facility that will transform access to diagnostic services for our local community.

As the Front of House Team Leader, you will oversee the day-to-day delivery of a high-quality, welcoming and efficient concierge service.

You will supervise and support the Front of House team, ensuring outstanding patient experience from the moment individuals arrive.

 Working closely with clinical and operational teams, you will help maintain smooth patient flow, resolve issues promptly, and uphold the highest standards of professionalism and customer care.

This post forms part of the NHS 10-year plan to bring healthcare closer to the community, improving early diagnosis, enhancing patient outcomes, and creating more accessible services for local people.

It is an exciting time to step into this leadership role as we establish new ways of working within a state-of-the-art facility.

Prif ddyletswyddau'r swydd

To lead and coordinate the front-of-house team at Slough CDC, ensuring a consistently high standard of patient experience, safety, and accessibility.

The post holder will act as a visible leader, ensuring the team provides a warm and professional welcome, supports patient flow, and champions inclusion and health equity.

A key element of this role is to act as a Health Inclusion Champion, promoting access for individuals who may face barriers to care (such as homelessness, language barriers, disability, or low health literacy) and linking them to appropriate Trust and community support.

Gweithio i'n sefydliad

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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