Job summary
- Main area
- Clinical Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 7:30-15:30 (5 days a week) flexi hours
- Hours
- Full time - 37.5 hours per week (Mix of short shifts and long days)
- Job ref
- 151-VG189
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Slough CDC (Community Diagnostic Centre)
- Town
- Slough
- Salary
- £25,768 per annum, incl. HCAS
- Salary period
- Yearly
- Closing
- 23/12/2025 23:59
Employer heading
Concierge / Front of House Support
NHS AfC: Band 2
Job overview
We are looking for welcoming, motivated and proactive Concierge / Front of House Assistants to join our team at the brand-new Slough Community Diagnostic Centre (CDC).
This is an exciting opportunity to be part of a modern, innovative facility that will transform access to diagnostic services for our local community in central Slough.
As the first point of contact for patients, families and visitors, you will play a crucial role in ensuring a smooth, safe and positive experience within the CDC. You will work closely with clinical and operational teams to support patient flow and uphold the highest standards of customer service.
This role forms part of the NHS 10-year plan to bring healthcare closer to the community, offering earlier diagnosis, supporting neighbourhood health initiatives, improved outcomes and a better patient experience.
It is an exciting time to join the team as we develop new ways of working in a state-of-the-art environment.
Main duties of the job
Clinic Support Function:
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To develop and maintain effective working relationships with all Trust staff to provide an accurate, efficient, professional and seamless service to patients and visitors.
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To check patient demographics are correct and amend or update details on EPIC when necessary, in accordance with standards set by Information Governance.
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Coordinate with administrative and clinical staff to ensure efficient patient flow.
Reception Function:
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Greet and welcome patients, visitors, and staff in a professional and friendly manner, directing the patient to the appropriate area.
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Encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate, using Epic and ICE systems.
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Provide clear directions and support for patients navigating the centre.
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Offer reassurance and assistance to anxious or vulnerable patients.
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Maintain a clean, organised and safe reception and waiting area.
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Deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
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Communicate with visitors who may speak little or no English and may be in pain or distressed, ensuring their culture is respected.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for full details.
The post holder will deliver a welcoming, professional, and supportive front-of-house service for all patients attending the CDC. They will play a key role in ensuring that every patient and visitor feels safe, respected, and well-guided throughout their visit.
In addition, the post holder will support the delivery of a seamless and efficient service for both patients and staff. They will provide a high-quality reception experience, ensuring all internal and external customers are greeted in a friendly, courteous, and professional manner, contributing to a positive and reassuring environment within the CDC.
A key element of this role is to act as a Health Inclusion Champion, promoting access for individuals who may face barriers to care (such as homelessness, language barriers, disability, or low health literacy) and linking them to appropriate Trust and community support.
Person specification
Experience
Essential criteria
- Previous reception duties
- Customer care/dealing with the public face to face
Skills and Knowledge
Essential criteria
- Flexible-able to work on own initiative and within a team
- Ability to work to deadlines. Ale to work on own initiative.
- Ability to prioritise work and adapt to changing circumstances
- Ability to work without supervision
Qualifications
Essential criteria
- GCSE English and Maths pass or eqivalent
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tanya Gill
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07584114529
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