Job overview

Wexham Park Critical Care is looking to appoint a Ward Clerk band 2 to join our Critical Care Team. We are seeking to appoint a motivated, dynamic and professional individual who wishes to be part of a supportive and friendly multidisciplinary team. 

As a Ward Clerk, you’ll be the first point of contact for patients, visitors, and staff within our busy and high-acuity ICU. You will be vital in ensuring the smooth coordination between healthcare staff, patients, and visitors. 

The post requires full time hours, it is advertised as a fixed term for 12 months with possibility of renewal  to permanent.

Main duties of the job

·       General clerical and administrative duties including any specialty specific requirements that are compatible with the duties and responsibilities of the post.

·       Point of contact for all visitors to the unit. To ensure that all patients, visitors, and staff are treated in a courteous, professional, and caring manner and receive prompt assistance when required.

·       Complete all administrative duties relevant for the position, including:

-          Pre-admission administration responsibilities.

-          Managing and dealing with all telephone enquiries.

-          New patients and visitors including reception role screening intercom system.

-          Reporting and following up estates matters for the department.

-          Booking Porters, assisting with keeping the ward tidy and presentable, organise prompt removal extra beds, mattresses & equipment not required in ward.

-          Assisting with patient and relative feedback. 

·       To assist in maintaining a safe working environment at the ward clerk/nurses station, ensuring its organised and clutter free. Contributing to the overall positive presentation of the ward for patients and visitors and to highlight and report any risks within the environment to their line manager and or ‘Shift In Charge’.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo