Job vacancy: Radiology Appointments Team Leader, Frimley Health NHS Foundation Trust, Slough

Job summary

Main area: Radiology
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 151-JLM511

Employer: Frimley Health NHS Foundation Trust
Employer type: NHS
Site: Wexham Park Hospital
Town: Slough
Salary: £28,860 - £31,671 per annum incl HCAS
Salary period: Yearly
Closing: 11/08/2025 23:59

Radiology Appointments Team Leader

Band 4

Detailed job description and main responsibilities

To work with the line manager to ensure all staff are trained appropriately and to help set up and maintain training records to ensure all staff are up to date with any necessary training required.
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
To manage staff on a day-to-day basis including induction, appraisal, and performance management.
To support the Support Services Lead to create and maintain Standard Operating Procedures (SOPs).
To ensure all patients and visitors are treated with dignity, respect, and empathy always.
To deal with patients in a polite and respectful manner complying with their requests where possible.
To support the Trust in delivering NHS targets.
To respond in a timely fashion to all administrative duties.
To support the implementation of all new IT and patient administration systems.
Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
To ensure strict confidentiality is always maintained in respect of correspondence received in the department and in accordance with Trust policy.
To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the Electronic Patient Record system in accordance with Information Quality Assurance.
To liaise with the Clinical team and Support Services Lead to provide a high-quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise.
To ensure capacity is fully utilised and to escalate when demand exceeds capacity available and there is a potential patient risk to performance and patient safety.
To adhere to the Trust values of being committed to excellence, working together, and facing the future.
To attend radiology meetings as and when required.
Always follow all Trust and local policies and procedures.
To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal.
To become an expert in the use of Epic.

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

EDUCATION

Essential criteria

GCSE English and Maths pass or equivalent
NVQ 3 in Business and Administration or at least 2 years NHS experience.

Desirable criteria

ECDL or equivalent

Experience

Essential criteria

Customer care experience
Administrative Experience
NHS experience
Experienced user of Microsoft office (Excel, Word)

Skills

Essential criteria

Excellent written and verbal communication skills
High level analytical approach to problem solving.
Experience user of Microsoft professional (Excel, Word

Desirable criteria

Understanding of the use of the Patient • Tracking List
Understanding of Medical terminology

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.