Job overview

We are seeking a highly motivated and experienced individual to join our Radiology department as an appointments officer

This key role involves managing and booking outpatient appointments across multiple Trust sites for a range of specialties as well as facilitating the smooth running of the administrative process within Radiology

As the first point of contact for many patients, you will play a vital part in supporting clinical teams and ensuring the smooth running of radiology services. Your responsibilities will include coordinating appointments to help meet Trust performance targets, while maintaining a high standard of service for patients and liaising professionally with internal and external stakeholders.

The post holder will be required to book patient appointments, answer telephone and email queries and also support the department by covering the reception desks if required.

This is an ideal opportunity for someone with strong administrative and communication skills who thrives in a busy healthcare environment and is committed to contributing to the delivery of high-quality patient care.

Main duties of the job

The main duties of the role will be:

• Arranging appointments over the telephone with patients
• Booking patient appointments from waiting lists
• Rescheduling and cancelling appointments at short notice, when required
• Rescheduling of appointments due to annual leave/other commitments 
• Liaising with clinical admin
• Covering the reception areas on an ad hoc basis

You will possess good communication and IT skills and have previous experience of working in an office environment preferably with some NHS administration knowledge. A good telephone manner is essential and you must be a good team player showing care and consideration to all our patients and staff.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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