Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 2
- Contract
- Permanent: Full Time
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-7135993-FM-SC
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- Sutton
- Salary
- £28,720 pa incl HCAS Outer pro rata
- Salary period
- Yearly
- Closing
- 26/05/2025 23:59
Employer heading
Patient Pathway Officer
Band 2
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The busy Ophthalmology department at Epsom and St Helier Trust has an exciting opportunity for a full-time administrator. This role is based at St Helier Hospital in the administration pod at St Helier Hospital.
This role provides high-quality patient care through dedicated administrative and clerical support and strong teamwork. This is an exciting role working with a large team of healthcare professionals and is an excellent first step for someone interested in pursuing a career in the NHS.
Main duties of the job
To work as part of a team assisting the Patient Pathway Coordinators/Assistants and doing administrative duties including scanning of documents/application for funding for particular procedures.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Qualifications and Training
Essential criteria
- Good standard general education with GCSE or equivalent, in English at Grade C or above
Desirable criteria
- NVQ level 2 or working towards NVQ or equivalent
Experience
Essential criteria
- Experience of administration work
- Working in a customer/patient focused environment
Desirable criteria
- Experience of working within the NHS or Public Sector
Values
Essential criteria
- Put the patient first by being helpful, caring, respectful and patient
- Team Player and flexible, responsive approach to work
- Attention to detail
- Ability to escalate issues as appropriate
Knowledge and Skills
Essential criteria
- Computer literate, with knowledge of databases and spreadsheets
- Excellent communication skills, both written and verbal
Desirable criteria
- Knowledge of healthcare administration systems and processes
- Knowledge of confidentiality and information governance principles
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Carpenter
- Job title
- Assistant Service Manager Ophthalmology
- Email address
- [email protected]
- Telephone number
- 07407115089
- Additional information
For additional information about this role please contact Helen Carpenter, Assistant Service Manager for Ophthalmology.
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