Job summary
- Main area
- Private patients/Imaging
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon-Fri 9-5/8-4)
- Job ref
- 151-JLM744
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Wexham Park Hospital
- Town
- slough
- Salary
- £27,106 - £28,850 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 19/11/2026 23:59
Employer heading
Private Patients Administrator
Band 3
Job overview
An exciting opportunity has arisen for a Private Patients Administrator to join the Parkside Suite at Wexham Park Hospital.
This key administrative role supports the delivery of Private Patient Services by coordinating private MRI and CT bookings, processing referrals, managing NHS to Private Inpatient requests, insurance authorisations, taking payments, arranging appointments, and maintaining accurate patient records.
The post holder will work closely with patients, clinicians, ward teams, insurers, and external stakeholders to ensure a professional, efficient, and patient-focused service. Strong organisational, communication, and IT skills are essential, along with the ability to manage a busy workload while maintaining high standards of accuracy, confidentiality, and customer care.
The role is integral to supporting the continued growth of the Private Patient Service and ensuring the smooth operation of patient booking pathways, contributing to both service efficiency and patient satisfaction.
Main duties of the job
- To provide an efficient office and general administrative service to support the Private Patient Units.
- To ensure that Trust standards are adhered to in relation to all patient documentation and data input.
- To work flexibly to meet the needs of a changing workload and service.
- Coordinate and manage bookings for private MRI and CT appointments, ensuring efficient use of available capacity.
- Process private patient referrals received via email and internal systems.
- Arrange appointments and admissions, communicating details to patients in a professional and timely manner.
- Obtain insurance authorisations and liaise with insurers to support patient treatment pathways.
- Process patient payments and support self-funding patients with treatment package information.
- Maintain accurate patient records on EPIC, Compucare, and other relevant systems.
- Produce appointment letters, admission documentation, and associated reports.
- Work closely with clinical teams, ward staff, and external stakeholders to ensure smooth patient journeys and effective service delivery.
- Manage appointment diaries and support theatre scheduling and patient pathway administration where required.
- Ensure confidentiality and compliance with Trust policies, information governance requirements, and data protection legislation.
- Contribute to the ongoing development and efficiency of the Private Patient Service, supporting the continued growth in MRI and CT activity.
Working for our organisation
Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Detailed job description and main responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent.
Experience
Essential criteria
- Previous office / administration experience.
Desirable criteria
- Customer Care Experience.
- Private Sector / NHS Healthcare Experience.
Skills & Knowledge
Essential criteria
- Excellent communication skills
- Excellent IT / keyboard skills including data base entry.
- Good understanding of administrative processes and customer service principles.
Desirable criteria
- Knowledge of Hospital Systems EPIC
- Knowledge of medical terminology.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Claire Egglestone
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0300 615 4550
- Additional information
email preferred
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